New Contributor II
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22 Messages
Modem Restarting itself
There have been no legitimate problems with this modem-router, but it is when I'm in the middle of doing something and it decides to do this. This has been an off an on thing since I've gotten it and I assume there is some sort of silly trigger that I can't see and turn off for this to happen.
Essentially the modem restarts itself. It doesn't happen all the time, matter a fact it can be weeks or even months before it happens again.. Or it can happen 2 or 3 nights in a row. Without reason based on what the cox website is telling me and the fact that nothing else is wrong with it. Every single time I check if there's an outage first, but there are no reports of one(Signing up for cox notifications and the like doesn't actually warn any of those kinds of things anyway). Internet isn't intermittent neither before or after it restarts, but in spite of that it restarts.
I don't appreciate getting in trouble if that happens. Maybe there is an outage and the website is useless with the information it isn't providing. First time I've decided to post about it.




RobertS1
Moderator
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63 Messages
1 month ago
Hello Dragonpyre, I apologize that you are having issues with your modem rebooting. We truly value our customers and want you to always feel that way. I want to help make this right. If you would like send me an email at cox.help@cox.com with your full name and address I would love to assist you taking a look at the modem and running some tests.
-Rob
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BiPolaris
Visitor
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72 Messages
1 month ago
What model gateway? White or black one? Try putting it somewhere cooler? Did you have any problems before getting the new gateway?
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