Visitor

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2 Messages

Monday, June 22nd, 2026

Man and women breaking our Cable boxes in the alley. There is no where to report

911 has been called and Cox knows there is an outage, but I want to alert someone at Cox that its a male and female breaking the Cox boxes in the alley. No where does it allow me to do it. 

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Moderator

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172 Messages

2 months ago

Thank you so much for reaching out.

Please email our team at cox.help@cox.com, so we can look into this. Thanks for choosing Cox.


-Doris

Visitor

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2 Messages

@DorisM​ i finally spoke to someone in the tech department who said she'd set an appointment for tomorrow lol. I tried to explain this info needs to get to the team currently working the outage. I don't think she understood.  I'm beyond done at this point. Took over an hour to try to even speak to someone. 

(edited)

Moderator

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172 Messages

I am sorry. Please know, you always have the option of emailing us. We do respond to those in real-time and are able to assist without the hold time. Thank you for reaching out.

-Doris

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