1 Message
Internet Problems... again
My internet has been cutting in/out for the past few weeks. It's really annoying. And Cox doesn't send any notification when they are aware of it. It takes me a while to figure out It's my wifi, not my phone service, or my tv that's malfunctioning. It's just annoying. Most times Cox doesn't even acknowledge issues. But they wanna announce when they've "fixed" something. SMH
StephanieS
Moderator
•
639 Messages
28 days ago
selmavirgil- Please email us at cox.help@cox.com and include your full name and address, we can help you there. Please include a link to this forum's post along with your full name and address. Thanks!
-Steff
0
0
SColmeSR
1 Message
14 days ago
I've had been with plan since last year around September. Then since last month I've been having the same issue (connection lagging). I reached out to someone and even upgraded my plan but still my internet has been constantly lagging through out the day even with just my laptop and tablet being connected to the wifi. I've reached out to an agent just now and they are recommending another upgrade to 1000mbps plan. How do they expect for customers to stay with Cox when their solution to the connection issue is always upgrade to a more expensive plan. Yes we were told that there is no contract and that the plan will not go up unless we upgrade but now all of a sudden I had to upgrade because of lagging issues, and now after 2 weeks being recommended to upgrade again for the same issue.
(edited)
1
0
Spyder33
New Contributor
•
2 Messages
12 days ago
Preach! The wife and I are freaking sick of the outages.. Its almost EVERY damn work day (weekday) we have lost money as we work from home.. Looking into Quantum fiber or Starlink.. My neighbors are doing the same..
1
0
arlenejoyy21
1 Message
12 days ago
I have the same issues everyday and it’s annoying. The app always tells me that the internet is working fine and no known issues. While streaming the internet will lag and content still loading.
1
0