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javonte122

1 Message

Wednesday, August 6th, 2025

Internet outages

My internet goes out daily due to outages… I shouldn’t have to pay full price when I can’t enjoy my WiFi. I’ll be looking into another company very soon.

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Updated 

2 months ago

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JulianN

Moderator

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293 Messages

2 months ago

Hello. I'm sorry to hear about the ongoing connection issues. Connection is very important to us. We value you business and don't want to see you go. Cox believes no customers should have to pay for services they're not receiving. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

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ljiannuzzelli

1 Message

2 months ago

The internet service has been horrible lately slow outages and no customer support. I am looking for alternatives as well . Spend too much for sub par service. 

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JulianN

Moderator

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293 Messages

Apologies for the service issues. Our teams are available 24/7 via phone, chat, email, or social media. We want to ensure we have a consistent connection as we value you business and don't want to see anyone go. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com, and we can continue. Thank you! 
-Julian

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2 months ago

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ah4836

2 Messages

Constant interruptions in service. They have a monopoly in the area or id have switched long ago. Egregious to pay what we pay and constantly have problems. Incompetent company 

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2 months ago

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NicholeC

Moderator

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842 Messages

I'm sorry to hear you've been having service issues. We want to get to the bottom of this. Please email us at cox.help@cox.com 

Thank you.
-Nichole

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2 months ago

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