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yytorr

1 Message

Thursday, August 7th, 2025

Internet outage

Every single day since July 20th there is an unexpected Internet outage in my area. EVERY DAY! The outage is last anywhere from 4 to 7 hours per day, absolutely horrendous, and unacceptable! What exactly am I paying for??

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Updated 

4 months ago

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RaquelD

Moderator

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236 Messages

4 months ago

Hello. I'm sorry to hear you have been having trouble with your service recently. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with your full name, address, and link to forum thread so we can assist? You can also reach us on Twitter/X at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.  


-Raquel

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chocolatethunda625

1 Message

I hate cox internet, at least 1-2 times a month my internet will for our for hours because they are apparently working on it and takes forever! The amount of money I pay that shouldn’t be happening how often it does. If you need internet definitely don’t go through cox. Find something better people. 

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4 months ago

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RaquelD

Moderator

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236 Messages

We are happy to address your concerns. We certainly don't want you to feel this way. Please email us at cox.help@cox.com for assistance. Thank you.
-Raquel

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4 months ago

0

spikeike

2 Messages

@RaquelD​ This is unexceptionable. This outage happens at least every other week and it stays out for hours. I want to be compensated! You get my payment every month without fail and now I cannot count on your services that I pay for and that you are supposed to be providing. What is going on?

(edited)

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4 months ago

0

LaToyaW

Moderator

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112 Messages

Hello

Thank you for reaching out to Cox.  We are happy to address any concerns you may have. Please email the full name, complete address, and pin associated with the account at Cox.help@cox.com.


-L.L.

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4 months ago

0

df3509

1 Message

4 months ago

I want to know why my Wi-Fi has been down three days in a row, Tuesday, Wednesday and Thursday. And after it’s supposedly been fixed, it performs intermittently and I am getting sick and tired of it! I have an ATT fiber brochure right here in front of me that I have been considering— I think it’s more than a consideration at this point. Do something to fix this, PLEASE!!

1

GregP1

Moderator

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321 Messages

Hi,

 

I apologize for the trouble you have been experiencing. I know this must be frustrating, and we do want to help. Please email us at cox.help@cox.com. Please be sure to include your name, full street address, and a link to your forum post.


-Greg

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4 months ago

0

user_4f5113

1 Message

4 months ago

I agree all of a sudden there are more outages and we get no refund or anything. Some if us work from home the wifi goes out I cannot work.

1

GregP1

Moderator

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321 Messages

Hi,

 

We do not want you to pay for a service that is not working. We are glad to review your account for an appropriate credit. Please contact us privately, so we can help. My team can be reached by email at cox.help@cox.com. But any member of tech support can help with this. You can call in or use chat support at https://www.cox.com/chat


-Greg

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4 months ago

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spikeike

2 Messages

4 months ago

Exactly, this is ridiculous! I want some type of discount on my bill. 

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Vscrogg

1 Message

4 months ago

My service has been down for 5 days in a row, everyday I get a text from Cox saying sorry they are working on it…They can’t fix it in 5 days?? WTH 

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GregP1

Moderator

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321 Messages

Hi,

 

I apologize for the trouble you have been experiencing. We will need to review the issue affecting your specific area Please contact us privately; our email address is cox.help@cox.com. Please include your name, full street address, and a link to your forum post


-Greg

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4 months ago

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