Visitor
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1 Message
Internet outage every weekend.
My internet goes out every weekend. Not sure why I am paying money for this constant disruption in service!!!! It’s Horrible!!! How ai didn’t get reimbursement for all the hours not serviced??????
Visitor
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1 Message
My internet goes out every weekend. Not sure why I am paying money for this constant disruption in service!!!! It’s Horrible!!! How ai didn’t get reimbursement for all the hours not serviced??????
BrianM
Moderator
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873 Messages
4 months ago
Hi llam3,
We can review your account for any recent outages, please email us to cox.help@cox.com Include your first/last name, complete home address and a link to this thread or a description of your request/issue.
-Brian
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Darkatt
Honored Contributor
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2K Messages
4 months ago
Is it all internet out, or just wireless devices? What do the indicator lights on the modem show?
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richeyaubry310
Visitor
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3 Messages
4 months ago
Seriously. Every weekend the Internet goes out for at least 10-12 hours. Then when I complain they tried to upsell some thing that I need new equipment for that will work when there's outages. If they have that technology why aren't they just using it for their customers already? Why do I have to pay more for something that is their fault to begin with? Not to mention it goes out throughout the day numerous times. I'm currently in an "outage" since 3am it's 7am now they said it would be resolved by 6:52am and as soon as that hit they changed it to 10:52am. I'm so over this!!!
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