1 Message

Wednesday, October 15th, 2025

Internet out for over 24 hours

Internet service has been out for over 24 hours as a result of the storm yesterday. Cox has not provided any updates on resolution or estimate of when service will be restored. I contacted them via chat and was told they could not provide me an estimate via chat and to check the app. But the app provides zero updates. I also called to speak with someone and received an automated message telling me cox is aware of the outage and speaking with someone won’t resolve it any faster. I will be finding a new internet provider. 

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Moderator

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138 Messages

10 months ago

I do apologize that you are experiencing an outage in your area. I can understand the frustration as the internet is needed now more than ever before. I'd like to start by investigating this issue for you.  When you have a moment, please provide the full name, complete address, and pin associated with the account.
-L.L.

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