Hi, there. I'm sorry for the issues with your service. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. Get us there and we would be glad to help. -Chris
I feel you, my internet has been horrible for the past 6 to 8 months , is so frustrating , but hey I hear other providers could be better I would just do some research first then find one that your comfortable with and switch , hopefully you get a refund , thats what I was gonna do
We'd be happy to assist. Our teams are here for you. The reason we request to email us, is because issues may require personal information to be shared. Such as full name, complete address, Cox pin, or your home phone. I'm sure you can agree this information is best not public. An email is best to keep these conversations secured, and ensure we resolve your issues. Our teams will remain available 24/7 to assist when needed. Thank you!
@JulianN nah , a tech Told me that the “node” was having problems and a maintenance team was gonna fix it roughly 10 after his visit but still have problems, I’m guessing yall are buttcheeks and can’t fix it , would explain why it’s been so dog puke for the past 8 months , stop referring to customers service or emails they aren’t helping
I understand the frustration. We want to help. Without the account information I'm unable to properly assist. Our team on this platform, are the customer service team members on email as well.
ChrisJ2
Moderator
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543 Messages
23 days ago
Hi, there. I'm sorry for the issues with your service. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. Get us there and we would be glad to help. -Chris
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fernando1110060
Visitor
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20 Messages
23 days ago
I feel you, my internet has been horrible for the past 6 to 8 months , is so frustrating , but hey I hear other providers could be better I would just do some research first then find one that your comfortable with and switch , hopefully you get a refund , thats what I was gonna do
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