Visitor II
•
2 Messages
Internet is out
Internet service is down again but app says it is working at my house. Which is not correct b
Visitor II
•
2 Messages
Internet service is down again but app says it is working at my house. Which is not correct b
LatoyaJ
Moderator
•
176 Messages
1 day ago
user_a328fe, I understand that you are having a service issue. Would you mind emailing us at Cox.Help@cox.com, with your complete name and service address? This will allow us an opportunity to investigate this for you and provide more specific information.
Cox Support Forums Moderator
-LJ
0
0
Darkatt
Honored Contributor
•
2K Messages
12 hours ago
Are you using a Cox Modem/Router or your own equipment? If it's Cox equipment, you can look at the Cox App on your phone and see if it shows the modem online or not. If it's offline, and there is no outage, double check all cable connections, and power cycle the device, see if it comes back online.
0
0