Visitor

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1 Message

Saturday, June 20th, 2026

internet has been slow these past few days

I don’t know why but I keep getting disconnected from my games cause the internet is taking a shit. I pay for 1gig inet and on my speed tests it says 50up and 30down.  it’s been like this for the last few days it’s even worst at like 12midnight. what’s going on ? 

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Moderator

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132 Messages

2 months ago

Hello there. I am sorry for the service and speed issues you are experiencing. A lot of things can be a factor into why your speed and connection could be the way it is. We can take a look to see if there are any issues with the signal from this end. Can you email us at Cox.Help@cox.com with your full name and complete address? I would like to investigate this issue for you.

-Shaun

Visitor

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165 Messages

Don’t worry Shaun I gotta it cover you slow bot , you could take the rest of the day off , you’re not need rn 

Moderator

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71 Messages

Hello Fernando, We are not bots, I apologize that you're having issues with your connection lagging when you are gaming. You can email us with your information, and we are happy to assist you in troubleshooting to find the source of the issue and work with you to get it resolved. Again that email is cox.help@cox.com. Always feel free to reach out to us any time the Social Media team is here 24 hours a day, 7 days a week to help.


-Rob

Visitor

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165 Messages

Why should I troubleshoot something if it’s not gonna fix it? Then charge me a tech to tell me that the node is acting up ? I’m allowed to criticize yall , yall are bots , same script and everything it’s not helpful , I should be refunded the past 10 months , not send out a email , also I could troubleshoot test myself why call some else to tell me to trouble shoot it ? I think you need to rethink how to make a proper response before you type 

Visitor

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165 Messages

2 months ago

Dude I hope you reply back to me cuz it happen to me everyday for the past 10 MONTHS they say it’s the “node “ acting up but I’m pretty sure they aren’t gonna help bc they only care about the money and themselfs so it’s best to go into the cox store and ask for a reason if they can’t come up with a solution or something helpful it’s best to switch to a different provider if your area can , I can’t play BO7 cuz I lag out I can’t play apex legends cuz it lags I can’t even stay in a party chat without lagging out it’s so painful don’t listen to the bots on here asking for email they aren’t useful , please just go in person 

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