Intermittent service

Juan,

I appreciate you sending this. I have already requested a technician to come out but due to our conflicting schedules it wont be for another 2 weeks. Also, they are sending just a normal tech to check my brand new hardware I just replaced so my guess is this issue will persist past that visit….also service dropped 3 times while I was on the call and the operator could see the service loss but then also said everything seems to be working fine.

I will update again post the tech coming out.  

Service has been spotty for me, too. Last few days during very early morning hours before most people are awake. Also in the evening. I have one smartphone and one chromcast and my internet keeps dropping the connection. I just switched to Cox 3 months ago and regret it now.

@wendylf001
Welcome to the Cox Community Forums! I can see how this would be frustrating, since I know how important it is to stay reliably connected. I want you to be able to enjoy the full use of your service and would love to help get this connection trouble sorted out. It sounds like you don't have a wired device to test with, so I recommend logging into the Cox Wi-Fi app to check your connected devices and see what wireless signal strength the devices have. You can also run a speed test in the app which will show you the modem's connectivity to our the Cox network. 

If you are seeing lower than desired wireless signal strength, it doesn't necessarily indicate the device or service is bad.  There are environmental factors to consider.  You may be able to make some adjustments that would resolve the trouble. Where is your modem currently located?  We recommend the modem to be centrally located in the home, up off the floor and away from other electronics in order to experience the best Wi-Fi signal coverage.  See more tips on maximizing your network at https://www.cox.com/residential/support/ways-to-improve-your-in-home-wifi-network.html

If you need additional assistance with your service, please email us at cox.help@cox.com with your name, account information and the particulars. Please include a reference to this post in your email. You can also reach us on Twitter/X  @CoxHelp, or visit us on Facebook.

-Colleen

Hello. I understand our time means everything to us, and a credit of anything bellow what we believe our time is worth, would be insulting. I promise this is not Cox's intention, and we respect everyone's time. It's important to know that credits are not arbitrary amounts. Credits are calculated by what the monthly reoccurring cost is and divided into 30 days. Outage credits are placed for the entire day and $2.50 may be the amount if the monthly bill is $75. I hope this provided some incite. If you have further issues or concerns, please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 
-Julian

Hi, there. I'm sorry for the issue with your Smart TV and I want to help. Firstly, Cox does not "throttle" or de-prioritize data, though I do know this is not the case with some providers. The age of the TV is likely not a factor; however, wireless connection is subject to signal interference. As you are using an Orbi, your wireless map and RSSI will not be visible to us, but I would be glad to look at your modem for you. As this is an account-specific issue, we request that you reach out to us on Twitter at @CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. We would be gald to look at your modem and connection there. -Chris