Visitor

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3 Messages

Monday, October 6th, 2025

Intermittent Internet Service Drops 2-3 minutes at a time 2-4 times a day.

Good morning,

After my first 3-4 weeks of flawless service, I have been having quick service interruptions to my cable internet connection. I have the Arris S34 modem. I have logged the approximate outage times over the last week and have found I am seeing a corresponding error message on my Cable modems event logs. The culprit is the following:

Warning    RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW

I have saved the logs over the last week and can provide as needed, but here are the outage times I am seeing for reference:

10/5 - 5:23 pm, 7:04 pm, 8:58 pm

10/4 - 12:54 am and 1:42 am

10/3 - 2:37 am and 9:53 PM

10/2 - 7:44 am, 8:20 am, 10:20 pm, 10:27 pm, and 11:29 pm

10/1 - 4:09 am, 5:20 am, and 9:56 pm

What can I do to fix these intermittent issues? Thanks!

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Moderator

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552 Messages

11 months ago

Hi, there. I'm really sorry for your connection issue and I want to help. The power level issue may require a technician, but to be precise we need to look at your connection. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want your service to be stable. -Chris

Visitor

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3 Messages

@ChrisJ2​ Done - thank you :)

(edited)

Moderator

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552 Messages

You're welcome and thank you. 
-Chris

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