3 Messages
I don’t get what I paid for -Inconsistent Speeds and Frequent Disconnections—Is Anyone Else Experiencing This?
I'm writing to see if anyone else in the community is experiencing the same issues I am. For the past several weeks, my internet service has been extremely inconsistent and unstable.
I'm paying for the 500 Mbps plan, but my download speeds frequently drop to 19 Mbps or even lower. The connection also drops completely multiple times a day, sometimes every 5 minutes. While resetting my modem temporarily fixes it, the issue always comes back quickly.
I've already invested in high-quality equipment, including a new modem and router, so I don't believe my hardware is the problem. I've also been in contact with customer service, but so far, the issue remains unresolved.
Has anyone else dealt with this? If so, were you able to find a solution?
I'm also wondering if there are any alternative internet providers in our area. It feels like Cox is the only option, and I'm curious if that's a common experience for others here.
Any advice or shared experiences would be greatly appreciated.
CurtB
Honored Contributor
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2K Messages
2 days ago
You didn't post your market area, so I couldn't advise about alternative providers other than to suggest a simple Internet search for ISPs in your area.
If you’re using any coax splitters, try removing them to reduce signal loss. You could also try replacing your Ethernet cables.
If you know your neighbors, ask them if they're experiencing similar inconsistent speed and signal loss. Cox will prioritize issues that have been reported by multiple customers in the same neighborhood.
If the issue persists, request a tech visit. If your line comes in from a pole, be sure to request a tech with a long ladder and ask to have a line test performed at the pole to check for signal degradation or noise on your connection. Ask the tech to check the tap for possible damage. If there is any issue on Cox's side of the demarc, you won't be charged. You may want to subscribe to Cox Complete Care ($10/month) before scheduling the visit. You may cancel after 90 days. (If you cancel before then, you'll be charged for any fees that were waived). This is insurance against a $100 Cox fee for the tech visit if no issue is detected with Cox's equipment and service.
If still unresolved, request escalation to a Tier 2 or Tier 3 support rep.
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Howard1057
Visitor II
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2 Messages
1 day ago
I'm having the exact same issue as you, it's beyond ridiculous. I'm looking into alternatives and hopefully I'll find one sooner than later.
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bethjones650
2 Messages
1 day ago
Just started for me, and I'm in the xxxx zip code arrowhead ranch. Around 630pm the speed drops from 100 down to 3. I call in, it resets the modem and then its fine again. So far only happening in early evening.
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