Visitor
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2 Messages
How about fixing the outages?
Two days in a row without internet for most of the day. Your service is expensive, your support is horrible and you should be improving the infrastructure or automatically crediting fees for outages. AT&T here i come.
Shaun_A
Moderator
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86 Messages
3 months ago
Hello there. I am sorry for the service issues you are experiencing. We strive to ensure our service remains reliable and operates properly at all times for our customer's needs. Unfortunately, an automatic adjustment is not something we can do, as not everyone is affected in a node during a declared outage. There could be 10 homes out of 150 homes in a node that are out within the outage. However, we can definitely take a look at your home and assist. Can you email us at Cox.Help@cox.com with your full name and complete address? That way we can verify everything for you.
-Shaun
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