Visitor
•
1 Message
Horrible service
Lost internet and cable service yesterday, going on 20 straight hours no service. All i get is auto message stating they are aware of the outage, their tech's are working on it with a ETA of service return that lapses only to extend ETA. You would think a mult-billion dollar company could do better, especially with what we pay. Most frustrating is all customer service is AI, auto reply.
ColleenD
Moderator
•
1.8K Messages
14 hours ago
Hi, Gomez68. I can understand why you're frustrated. Service interruptions are never fun for anyone. I'd like to look into what's going on.
-Colleen
0
0
myreid777
Visitor
•
8 Messages
12 hours ago
Why is it the three times that I spoke to a representative on the phone between yesterday and today, they gave no indication of a service interruption in my area? But now all of a sudden, to calm people down, you all are saying it’s a service interruption in the area. SPECTRUM is starting off really bad in my book.
1
0