Heaven from Derby KS

My elderly mom moved in Dec and we’ve had nothing but issues with her cox internet service. FF to recent months between my mom losing her credit card and debit card being compromised my only option for auto pay is through her checking account which i kept getting an error. Tried calling customer service which was a joke so we went to the local Cox store. Heaven found more than one issue with her account and spent the rest of the afternoon helping is get everything fixed!!  She could have just told me i needed to wait another month and everything would fix itself but she went above and beyond to fix her issues.  Best service we’ve had in the past 8 months of continued issues.