Visitor

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1 Message

Monday, May 11th, 2026

Getting tired of service interruptions.

I work from home and my seeding job is live-streaming. My internet loses connection at least once if not twice a day, costing me money. Once I've jumped through all of the hoops to get to an actual person, i got told with an attitude that there are no issues in your side where there CLEARLY ARE. And since you're a monopoly and the only service for high speed internet in my area, i can't switch to another provider, so you don't care. Fix this problem now or so help me God, I'm going to collect signatures and start a class-action lawsuit. You owe us all credit for these interruptions, lost work and zero accountability.

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Moderator

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131 Messages

3 days ago

I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 


-Doris

New Contributor

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2 Messages

3 days ago

If your service is that bad file a complaint with the FCC. Cox will have to respond and get your approval that the issue is fully resolved before they can close the complaint with the FCC. They take them very seriously. 

Moderator

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543 Messages

I'd hate for anyone to feel like their only course of action is filing a complaint with the FCC. Our objective is to address and resolve all issues on behalf of our customers. If you need assistance please email your info and details of your concern to cox.help@cox.com. -Chris

Visitor

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1 Message

3 days ago

I keep waiting for the bill for them to credit the time we are without service. Laughable, I know. Why must we call them to do the right thing? Come on, Cox. 

Moderator

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2.3K Messages

Hello. Perhaps I can help. Please send us an email with your full name, address, and a brief description of the concern to cox.help@cox.com. 
-Allan

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