I certainly don’t want to go down this road of grievances, knowing Spectrum is crossing over to take Cox. But really, everyday at prime time we have to be down two to three hours. Could this network repaid be done say between 12:00am - 3:00am. So not to interrupt so many at peak time. Just wondering if you’re planning to credit time lost for so many. I wouldn’t think so, but scheduling your outages so they don’t interfere with prime time would be nice.
gregbennysmith - Sorry to hear that you've been having so much trouble with these network repairs causing so much interruption for you. Please reach out to us at: https://www.facebook.com/Spectrum or http://m.me/Spectrum. We can certainly look into what's been happening and credit your account for any downtime. -Steff
brittanycook12
Visitor
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3 Messages
8 hours ago
SAME. It’s ridiculous, I work from home and this isn’t the service they promote.
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gregbennysmith
Visitor
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1 Message
3 hours ago
I certainly don’t want to go down this road of grievances, knowing Spectrum is crossing over to take Cox. But really, everyday at prime time we have to be down two to three hours. Could this network repaid be done say between 12:00am - 3:00am. So not to interrupt so many at peak time. Just wondering if you’re planning to credit time lost for so many. I wouldn’t think so, but scheduling your outages so they don’t interfere with prime time would be nice.
Mrs GregSmith, Mountainburg, AR
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