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2 Messages
frequent disconnects
been having disconnect issues all week, today things took a turn for the worse. been happening very frequently.
any insight would be great.
| Startup Procedure | ||
|---|---|---|
| Procedure | Status | Comment |
| Acquire Downstream Channel | 687000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed | |
| Downstream Bonded Channels | |||||||
|---|---|---|---|---|---|---|---|
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
| 3 | Locked | QAM256 | 687000000 Hz | 3.0 dBmV | 40.3 dB | 291 | 802 |
| 1 | Locked | QAM256 | 675000000 Hz | 3.0 dBmV | 39.4 dB | 2703 | 5181 |
| 2 | Locked | QAM256 | 681000000 Hz | 2.8 dBmV | 40.2 dB | 2581 | 8286 |
| 4 | Locked | QAM256 | 693000000 Hz | 3.0 dBmV | 40.6 dB | 2566 | 8279 |
| 9 | Locked | QAM256 | 723000000 Hz | 3.9 dBmV | 40.9 dB | 608 | 1764 |
| 10 | Locked | QAM256 | 729000000 Hz | 3.9 dBmV | 40.9 dB | 2664 | 8516 |
| 11 | Locked | QAM256 | 735000000 Hz | 3.9 dBmV | 40.8 dB | 2631 | 8525 |
| 12 | Locked | QAM256 | 741000000 Hz | 3.8 dBmV | 40.7 dB | 2610 | 8583 |
| 17 | Locked | QAM256 | 771000000 Hz | 3.2 dBmV | 40.3 dB | 1969 | 6038 |
| 18 | Locked | QAM256 | 777000000 Hz | 2.9 dBmV | 40.1 dB | 2532 | 7192 |
| 19 | Locked | QAM256 | 783000000 Hz | 2.9 dBmV | 40.0 dB | 2375 | 7347 |
| 20 | Locked | QAM256 | 789000000 Hz | 2.5 dBmV | 39.8 dB | 2482 | 7380 |
| 21 | Locked | QAM256 | 795000000 Hz | 2.3 dBmV | 39.8 dB | 2225 | 6780 |
| 22 | Locked | QAM256 | 801000000 Hz | 2.2 dBmV | 39.8 dB | 2325 | 7015 |
| 25 | Locked | QAM256 | 819000000 Hz | 1.5 dBmV | 39.6 dB | 2397 | 7575 |
| 26 | Locked | QAM256 | 825000000 Hz | 1.2 dBmV | 39.8 dB | 2260 | 7386 |
| 27 | Locked | QAM256 | 831000000 Hz | 1.2 dBmV | 39.8 dB | 2242 | 7390 |
| 28 | Locked | QAM256 | 837000000 Hz | 0.8 dBmV | 39.8 dB | 2179 | 7413 |
| 29 | Locked | QAM256 | 843000000 Hz | 0.8 dBmV | 39.9 dB | 2258 | 7434 |
| 30 | Locked | QAM256 | 849000000 Hz | 0.6 dBmV | 39.8 dB | 2434 | 8054 |
| 33 | Locked | QAM256 | 345000000 Hz | 1.5 dBmV | 40.0 dB | 3243 | 9946 |
| 34 | Locked | QAM256 | 351000000 Hz | 1.6 dBmV | 40.2 dB | 2790 | 8606 |
| 35 | Locked | QAM256 | 357000000 Hz | 1.6 dBmV | 40.2 dB | 3341 | 9191 |
| 36 | Locked | QAM256 | 363000000 Hz | 1.5 dBmV | 40.2 dB | 1146 | 2305 |
| 37 | Locked | QAM256 | 369000000 Hz | 1.3 dBmV | 40.1 dB | 3290 | 9534 |
| 38 | Locked | QAM256 | 375000000 Hz | 1.2 dBmV | 40.1 dB | 4018 | 11515 |
| 41 | Locked | QAM256 | 393000000 Hz | 0.5 dBmV | 40.0 dB | 1127 | 431 |
| 42 | Locked | QAM256 | 399000000 Hz | 0.3 dBmV | 40.0 dB | 3032 | 9973 |
| 43 | Locked | QAM256 | 405000000 Hz | 0.4 dBmV | 40.0 dB | 2975 | 9772 |
| 44 | Locked | QAM256 | 411000000 Hz | 0.6 dBmV | 40.0 dB | 926 | 1772 |
| 45 | Locked | QAM256 | 417000000 Hz | 1.2 dBmV | 40.2 dB | 2814 | 9798 |
| 46 | Locked | QAM256 | 423000000 Hz | 1.7 dBmV | 40.2 dB | 2747 | 9835 |
| 159 | Locked | Other | 288000000 Hz | 5.2 dBmV | 41.5 dB | 109049401 | 5 |
| Upstream Bonded Channels | ||||||
|---|---|---|---|---|---|---|
| Channel | Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
| 1 | 1 | Locked | SC-QAM Upstream | 17400000 Hz | 6400000 Hz | 38.0 dBmV |
| 2 | 2 | Locked | SC-QAM Upstream | 23900000 Hz | 6400000 Hz | 39.0 dBmV |
| 3 | 3 | Locked | SC-QAM Upstream | 30300000 Hz | 6400000 Hz | 40.0 dBmV |
| 4 | 4 | Locked | SC-QAM Upstream | 36700000 Hz | 6400000 Hz | 39.0 dBmV |
| Date Time | Event ID | Event Level | Description |
|---|---|---|---|
| 05/09/2020 22:22 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:22 | 82001100 | 5 | "RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:22 | 84000500 | 3 | "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:17 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:17 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 22; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:16 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:15 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:15 | 67061600 | 6 | "DS profile assignment change. DS Chan ID: 32; Previous Profile: 2; New Profile: 1.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:15 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:10 | 2436694061 | 5 | "Dynamic Range Window violation" |
| 05/09/2020 22:10 | 82001200 | 5 | "RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 67061600 | 6 | "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 73040100 | 6 | "TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 68000300 | 5 | "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 2436694066 | 6 | "Honoring MDD; IP provisioning mode = IPv4" |
| 05/09/2020 22:09 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 82000200 | 3 | "No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:09 | 82000400 | 3 | "Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:07 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:07 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:07 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:07 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:07 | 82000500 | 3 | "Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
| 05/09/2020 22:06 | 74010100 | 6 | "CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=14:c0:3e:03:5b:81;CMTS-MAC=00:27:90:0c:f2:3f;CM-QOS=1.1;CM-VER=3.1;" |
No Responses!