Extended outage — Myrtle Grove, Pensacola, FL

Our Cox internet has been completely unavailable since Hurricane Isaias, despite our residence never losing electricity.

Cox has repeatedly postponed the estimated restoration time, and neither SmartHelp nor telephone technical support can confirm whether a repair crew has been dispatched.

Can a Cox representative please confirm whether this outage has an assigned field repair team, whether the damage has been identified, and when service is realistically expected to return?

We are requesting an actual repair status update, not another automated restoration estimate.