Visitor
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2 Messages
EVERY. SINGLE. DAY.
I have had it. Every single day, MULTIPLE times a day, all of our Cox services go out. All the time. Phone, internet, tv. And there is no way to report an issue online like there is with Eversource. For as much as we pay for their “services”, we should have problem free service. Absent a major power outage, or a vehicle accident that takes out a pole, there should be reliable, uninterrupted service. I hesitate to change to Frontier, I am not sure YouTube TV carries all the channels we watch, and we are older and learning a new device and remote and all that is undesirable. But, if this keeps up, I will give Cox the ol’ heave ho. We should get a credit for this crappy service. But, they just keep increasing the rates.
BrianM
Moderator
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883 Messages
9 hours ago
It sounds like we may need to have a technician out to take a closer look. If you are not showing an outage when you login at cox.com or the Cox app, then this may be something impacting just your services. We would be happy to take a closer look and can help set up a service call if needed. Please email us at cox.help@cox.com
-Brian
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