Disabling CoxWifi

On 9/18 i had my packages changed due to pricing.  i got home plugged everything in and my router told me that it needed to change its address to avoid conflicts with the new device.  Then i noticed a "Cox Wifi by Spectrum" show up.  After connecting to it and turning off the Pano device, i have identified this coming from that device.  I do not want anything in my house broadcasts its signals to the public like that.

I have been on the phone 7 times in the last 2 days with Cox/Spectrum trying to disable this Cox Hotspot.  I have been blindly transferred to a dropped call.  I have been told twice that system was down and they couldn't get into my account.  I have been troubleshooting for 1 hour with a person and told by another he would call me back and never did.  Even sat with the chat bot for a bit that connected me to an agent and couldnt turn it off.

I do not wish to have my house be a hotspot for the neighborhood, i dont care if they need a login to Cox/Spectrum or not to use it.  I dont want people using stuff i have to pay for.

There is no option on Security/privacy to turn off the hotspot.  I cannot get into the UI to disable the hotspot. (if i have to buy my own modem i'll look into it)

I'm really not very happy about this and I feel like i was lied as this wasn't something that i was told about on the 'sale".  I need some more idea or options about turning this off