Visitor
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1 Message
Daily outages and constant overages
I work from home, I pay for reliable internet, everyday for about 15-30 minutes, I lose connectivity in my entire home. Hardwired, WiFi, it doesn’t matter, just dead in the water in the middle of a meeting, or a game, it doesn’t discriminate. I call, I email, I chat and no one has a clue as to why. In addition, I just moved to the area from outside of a AZ, I had 1 gig fiber for almost 10 years, not once in 10 years did I go over a gig and I had two teenage boys in the house. Now it’s just my wife with her phone, my phone, one TV and my work computer. Every month I get the “you’re about out of data, we’re charging you more.” So last month I went up in plans, and guess what, over again. Cox or Spectrum or whatever you call yourselves now, you are terrible, your service is a joke, and the quality of your product is trash. I pray that any other option presents itself and I would dump this ridiculous unreliable, overpriced service. It’s funny, you know when I go over my plan by one megabyte, but can’t for the life of me tell us why you fail us everyday.

MariaL
Moderator
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775 Messages
20 hours ago
Hi timbornemeier,
I understand how important the internet is to our daily lives, so I understand your frustration. To help us investigate your issues and address your concerns, please message us on Facebook at https://www.facebook.com/spectrum or DM us on X @Ask_Spectrum (https://x.com/Ask_Spectrum) with your full name, complete address, and a link to your post.
-Maria
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