Cox Voice - a new no dial tone thread

@LatoyaJ​ as I described, I have only one corded phone plugged directly into the gateway.  So no possibility of other phones being plugged in or off the hook.  I have tried two different phones.  I emailed with cox.help today.  No dial tone.  

@BiPolaris​ I logged into the admin console 192.168.0.1,  nothing in there about phone functions.  Somewhere else I read all phone settings are through Cox Voice Tools and those are user settings like VM, call forwarding etc.   No admin settings to turn on/off phone function.   

Phone tools just controls the function of the phone features. Basically a virtual PBX. If dial tone isn't making it to phone, doesn't matter what Phone tools says. That's just the number assigned to account. The gateway is assigned to the account. Its just the phone service assigned to account isn't provisioned to that specific phone modem. Its basically a button someone forgot to click when scanning in your gateway at the store. Customer Advocacy Group(CAG) if you call or one of the mods here should be able to fix it.

Could you upload a screenshot of the 192.168.0.1 page? Its hard to find up to date document ion of what should be there and don't want to send you on a wild goose chase. I know it was their with stand alone eMTA like the DPQ3212 but that was a long time ago. The fact your not seeing it kind of confirms my suspicions. 

My question is once the phone works with gateway connected to ONT, what will you do when you put your router back in place? Will the gateway supply phone service in bridge mode? Put your AP behind the gateways router? Double NAT? Its too bad Cox doesn't just have ONT that have MTA integrated into them like FIOS/Frontier. Probably to push more users to use their gateway.

@BiPolaris​ once phone works,  I will put the Cox gateway in bridge mode and keep the Eero router as the main gateway/router..  the cox gateway will be a fancy phone modem.   I have a suspicion though - haven't tried it yet - that the ONT will need to hook first to the Cox gateway.   If this pans out then I will change the order of my equipment :   ONT to Cox Gateway in bridge mode to Eero router to switch.    

@BiPolaris​ not at home to take screenshot.  I can later.  But only options are internet ethernet and wi-fi and security related

Does CCC still cover costs when its a self install? I know they made changes to policy but dont know where it stands. Either way i dont think this is a field issue. Tech may be able to esculate better but they would still be just talking to their dispatch/support and may ding you for their mistake. I think its as simple as someone typing a T next to the gateway on a computer screen.🤣 

It's been a while since I dug into what CCC does and does not pay for.  So, short answer... I don't know.  That's another good reason for OP to ask about it first before committing.

@CurtB​ thank you for the thoughtful reply.    as I told the Cox phone tech offering the service package for only $10/mo,  I already pay you guys too much, I'm not paying you another $10/mo.  :)   and if a tech comes and they can't get it working,  they won't get $100 from me.   

You really don't need a tech. As long as gateway is online, tech's job is done. I mean at this point if the mod you emailed can't fix it I would just cancel it, buy a ooma and call it a day.

@BiPolaris​ well actually we  have an ooma now and aren't happy with it.  Constantly becoming garbled, have to reset it, not reliable.. on our Cox network.  hmmm... common theme here -   Cox.   

@Darkatt​ yeah tried the other phone port.   anyway Cox tech was here today messing with it..  kept muttering this is backoffice stuff...  crappy technology..  nothing physically he can do, he just calls the backoffice to check tools, whatever that means.  

@mtcooper0001​ Just cancel phone. why do you even need it? They dont deserve your money

@mtcooper0001​ That crappy tech is ICE. They changed their database and all the employees hate it. You have to use it, allow it to break things, and then go into ICOMS and manually fix things, except some don't have access to ICOMS so all they can do is escalate up the chain until they get someone who does. It's a shit storm.

@mtcooper0001​ Call COX, and request escalation to CAG, (Customer Advocacy Group). They are the Tier 2 and Leads all wrapped into a single group now and they are technically trained. They will get it fixed, sometimes in minutes. (Edited because my dyslexia caused me to switch some letter, and once I looked and saw the red line I realized I had Customer as Custmoer)