New Contributor
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2 Messages
Cox to Spectrum Unlimited Data
I’m still getting notifications that I’m nearing, or over my limit. Which shouldn’t exist, as I logged in and modified my plan after Sep 16th; so it should be a Spectrum plan with unlimited data.
How do we fix this? Is there just an old notification system still running? Why wouldn’t “Cox by Spectrum” just disable the notification and calling system across the board, if it’s not a billable item anymore?
LatitiaS
Moderator
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536 Messages
10 hours ago
Hi Debugga, I can certainly understand your concern since you updated your plan and apologize for the confusion. Customers will no longer see the notifications once they complete a full cycle under the new Spectrum plan.
-Latitia
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