Visitor
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1 Message
Cox reports data usage that is incorrect
I recently noticed that Cox is reporting that my usage suddenly jumped by 600 to 700%. A friend installed an ASUS router and we discovered a discrepancy in what Cox claims I use and my actual usage from the router.
Has anyone else noticed this?
MariaL
Moderator
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757 Messages
24 days ago
Hi vaapici,
We’re happy to investigate this issue and address your concerns, but we need additional information to proceed. Please email our team at Cox.Help@cox.com and include your full name, complete address, and a link to this post.
-Maria
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Darkatt
Honored Contributor
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2K Messages
22 days ago
Routers do not accurately measure all internet activity. That being said, my router is usually about within 5% of Cox's measurements. Cox's system is monitored by a third party and has a documented 99.9% accuracy.
There are many things that can use data. Onedrive is a hog, Streaming 4k video is another. Security cameras can use alot, as can amazon alexa/echo dots, they can get in a loop where they send and receive everything going on, and chew up data.
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