Visitor
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1 Message
Cox is the worst experience ive had the displeasure of doing business within
Cox consistently is having outages but when you go to look at the issue, they tell you that there are “no known issues.” They openly advertise on their website that if you are experiencing an outage, do not call them and let them know because they are “working diligently to fix the problem. “ they provide zero communication with their clientele on what the issue is and when it is going to be resolved. You will randomly drop Internet connection and have zero explanation as to why. It’s one thing if this happens once in a while or once or twice a year, but this is consistently happening at the VERY least once a month. They are incompetent and has zero integrity. And if you finally go through all the processes to talk to an actual human, they outsource all of their customer service overseas to India. So you can’t even understand what they’re telling you to do whenever they try to help you “troubleshoot” which is just telling you to unplug it and plug it, back in which never fixes it. Then after experiencing Internet outages on numerous occasions, they have the audacity to still charge you full price. Zero compensation, zero customer service whatsoever, and zero care about their customers. If there is quite literally anybody in your area, besides Cox, that can provide Internet, go with them. I beg of you at this point because you will regret going with cox if you do.
BrittneyC
Moderator
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54 Messages
7 months ago
Hi,
The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers.
It looks like your concern may require a review of your account, and we’d be happy to assist you directly. Please reach out to us privately at Cox.Help@cox.com
, and be sure to include your full street address and a link to your forum post, so we can better assist you.
We look forward to helping you!
Best regards,
-Brittney C
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charlenebrockenberry
Visitor
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1 Message
7 months ago
You are absolutely correct. My Internet is always going out under maintenance...
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Truth_seeker
Visitor II
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2 Messages
7 months ago
I agree with you about compensating the customers for outages. Every single minute of every outage is worth a prorated amount that should be refunded on our accounts. I bet there would be a lot fewer outages if they were the ones paying for it. Someone is making money when we are forced to connect with 5g when our wifi is out. They never tell us the truth about what is really causing issues with service. Its sad. We have all become network addicts and cant live without it.
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angelode8754
Visitor
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1 Message
3 months ago
I’ve been a loyal Cox customer for years, but this latest experience was so bad that it has me actively reconsidering my service.
On 1/2/2026, I called support at 5:30 PM. Cox called me back only to leave me on hold for another 1.5 hours. The first agent I reached was unhelpful and then transferred me. The second male agent I spoke with was noticeably condescending and rude, and after he transferred me again I waited another 40 minutes. I was then transferred yet again, and the call was ultimately disconnected with no resolution to a very simple question.
The core issue is this: I use an ARRIS / Surfboard S33, which Cox’s own documentation lists as supporting 2 Gig service. Despite that, I was repeatedly told I must buy or rent a Cox modem because "fiber is in my area." If that were truly a technical requirement, my current 1 Gig service should not work on my existing modem but it does. This feels less like a technical limitation and more like a pressure tactic to force customers into unnecessary modem fees.
In total, I spent several hours on the phone, was treated disrespectfully by one of your agents, given contradictory information, pushed toward equipment I don’t need, and then disconnected without an answer. This is not just a one-off bad call; it points to deeper issues in how Cox handles equipment, fees, and customer communication.
I am asking that someone in leadership review this interaction, address the conduct of the condescending agent, clarify Cox’s official position on customer-owned modems for 1 Gig and 2 Gig service, and fix the sales tactics being used by support staff. As it stands, this experience makes it very difficult to trust or recommend Cox.
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kenwms60
Visitor
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1 Message
6 days ago
Agreed with your review. I'm very disappointed with my cable service and the price.
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