Cox is the worst experience ive had the displeasure of doing business within

Cox consistently is having outages but when you go to look at the issue, they tell you that there are “no known issues.” They openly advertise on their website that if you are experiencing an outage, do not call them and let them know because they are “working diligently to fix the problem. “ they provide zero communication with their clientele on what the issue is and when it is going to be resolved. You will randomly drop Internet connection and have zero explanation as to why. It’s one thing if this happens once in a while or once or twice a year, but this is consistently happening at the VERY least once a month. They are incompetent and has zero integrity. And if you finally go through all the processes to talk to an actual human, they outsource all of their customer service overseas to India. So you can’t even understand what they’re telling you to do whenever they try to help you “troubleshoot” which is just telling you to unplug it and plug it, back in which never fixes it. Then after experiencing Internet outages on numerous occasions, they have the audacity to still charge you full price. Zero compensation, zero customer service whatsoever, and zero care about their customers. If there is quite literally anybody in your area, besides Cox, that can provide Internet, go with them. I beg of you at this point because you will regret going with cox if you do.