kcp110266, We apologize for the inconvenience any service outage may be causing. For the interruptions, we can certainly provide an outage credit to the account. Please feel free to email us at Cox.Help@cox.com, for support.
I can't say how many times Cox has gone down in my area for "repairs". I work from home on some days and this is unexceptionable. It always during the day and yes they don't give credits and I got charged an extra 5 to 10 dollars as well.
I 100% agree. Cox used to be very reliable, I rarely had outages. Over the last couple of years there have been outages almost weekly and I experience packet loss daily. This week already there have been 2 outages and I work from home. As soon as another ISP is available here I have to leave Cox since I work from home 3 days a week.
@AzArtyMarine I work from home half the week.. my zoom calls are disastrous…my face freezes, the calls are dropped. I can’t get emails out.. I’m over it. I’m thinking about AT&T internet. Anything is better than being frustrated daily while the internet goes in and out. And I agree, we need a credit given to our account. We shouldn’t have to pay for being inconvenienced.
I have been using Cox for years, and it's been totally reliable. I have good equipment, replace inside cables every couple of years, replace splitters and barrel connectors, and I have ZERO problems. I cannot even remember the last time my internet was down.
First, WiFi. If you are using WiFi, ensure your router is out in the open, not behind anything, not UNDER anything. Out in the open and raised as high as you can. DO NOT use a "SMARTBOX". Think Faraday cage. Everything between the wireless router and the device that is wireless, walls, furniture, etc etc, reduces signal levels. 2.4ghz travels 2x as far as 5ghz, and drops off less than half the rate. It has to do with the radio wave, since it bounces up and down ½ as much as 5ghz, it literally travels half the total distance. Use ethernet if at all possible. IF your modem is losing sync, try replacing cables, and splitters. REMOVE any unnecessary splitters to increase signal levels over the cable. If that doesn't work, get a tech out. BUT, quit kvetching. There are many things you can do to keep things working!
While your suggestions are good, when the entire development is unable to connect off and on for multiple days at a time (going on 4 at this point), it’s not individual setups. Since Wednesday around noon, we have been down more than we’ve been up!
@heatherscanlon72 Just a straightforward answer. I DID reboot my modem and router on thursday, but I haven't done so in 6 months, so, I know I have been up for the last 6 months without any loss of internet, I just like to reboot the hardware every so often.
Sorry to hear about what appears to be an ongoing concern. We will be happy to look into your concerns. When available, can you please email us at cox.help@cox.com for assistance. -Dan
Tell me about it!...i live in PHOENIX, AZ...and i moved here to this mega desert metropolis of 6 million people, into a complex that has a 'group subscription' through the landlord, so our max speed is 'supposed' to be 100 MBPS....NOT!!!!))))))))))) my download speeds 3 minutes ago were a hustling fast 12 MBPS, uploads at 3 MBPS. It is sooooo slow, that hell will freeze over before my data pops up on the screen. I moved from a small backwoods town in Central Oregon (pop. 1,250) with Centurylink broadband where my download speeds were 500 MBPS...(fiber).....go figure that one...what's worse, is this tier of internet service is forced on us living in this complex of apartments for seniors over 55..so WE CANNOT CHANGE IT, NOR CAN WE SWITCH TO FASTER SPEEDS..OR USE ANY OTHER INTERNET PROVIDER PER OUR LEASE AGREEMENT. I gotta tell ya...people..( tenants that live here) may be 55 and older, but they are tech-saavy, and work remotely from their apartments for a living...THEY ARE ALL MOVING OUT, BECAUSE THEY CANNOT RUN THEIR BUSINESS ON 13 MBPS DOWNLOAD SPEEDS. I don't blame em one bit. i gotta tell ya....i been halfway around the globe, and i have never, never EVER...had internet this slow, inconsistent and just plain old SUCKS! Constant disconnections, and de facto: I told Cox they were Throttling my WIFI...they deny it,...but i know what 'throttling ' looks like....and they are throttling. Looks like i'm just gonna have to move.....real SOON...
This is for the 4 times in 10 days and to day twice! I am getting sick and tried of this! Why do I pay you $ 70.00 amount when my Internet doesn’t work!!! 🤬🤬
mfontaine85, if power resets do not help restore service when this occurs. To see the connection return on its own later. If you need assistance, please email us at cox.help@cox.com. We will be happy to assist you with these concerns. -Dan
srindal, if experiencing concerns with the connection or need assistance. Please send us an email at cox.help@cox.com for assistance. We will be happy to help. -Dan
LatoyaJ
Moderator
•
99 Messages
30 days ago
kcp110266, We apologize for the inconvenience any service outage may be causing. For the interruptions, we can certainly provide an outage credit to the account. Please feel free to email us at Cox.Help@cox.com, for support.
-LJ
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jsmaha
1 Message
29 days ago
I can't say how many times Cox has gone down in my area for "repairs". I work from home on some days and this is unexceptionable. It always during the day and yes they don't give credits and I got charged an extra 5 to 10 dollars as well.
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AzArtyMarine
New Contributor
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6 Messages
29 days ago
I 100% agree. Cox used to be very reliable, I rarely had outages. Over the last couple of years there have been outages almost weekly and I experience packet loss daily. This week already there have been 2 outages and I work from home. As soon as another ISP is available here I have to leave Cox since I work from home 3 days a week.
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steveschaffer
2 Messages
28 days ago
And out AGAIN!!! we’re on Day 4 of outages!!! Alternatives being researched…
1
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Mikeroute66
New Contributor
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3 Messages
20 days ago
Tell me about it!...i live in PHOENIX, AZ...and i moved here to this mega desert metropolis of 6 million people, into a complex that has a 'group subscription' through the landlord, so our max speed is 'supposed' to be 100 MBPS....NOT!!!!))))))))))) my download speeds 3 minutes ago were a hustling fast 12 MBPS, uploads at 3 MBPS. It is sooooo slow, that hell will freeze over before my data pops up on the screen. I moved from a small backwoods town in Central Oregon (pop. 1,250) with Centurylink broadband where my download speeds were 500 MBPS...(fiber).....go figure that one...what's worse, is this tier of internet service is forced on us living in this complex of apartments for seniors over 55..so WE CANNOT CHANGE IT, NOR CAN WE SWITCH TO FASTER SPEEDS..OR USE ANY OTHER INTERNET PROVIDER PER OUR LEASE AGREEMENT. I gotta tell ya...people..( tenants that live here) may be 55 and older, but they are tech-saavy, and work remotely from their apartments for a living...THEY ARE ALL MOVING OUT, BECAUSE THEY CANNOT RUN THEIR BUSINESS ON 13 MBPS DOWNLOAD SPEEDS. I don't blame em one bit. i gotta tell ya....i been halfway around the globe, and i have never, never EVER...had internet this slow, inconsistent and just plain old SUCKS! Constant disconnections, and de facto: I told Cox they were Throttling my WIFI...they deny it,...but i know what 'throttling ' looks like....and they are throttling. Looks like i'm just gonna have to move.....real SOON...
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mfontaine85
1 Message
20 days ago
This is for the 4 times in 10 days and to day twice! I am getting sick and tried of this! Why do I pay you $ 70.00 amount when my Internet doesn’t work!!! 🤬🤬
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srindal
1 Message
18 days ago
I work from home full time. I’m out about half a day if not a full day a week due to isp issues. It’s a train wreck.
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