Visitor
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1 Message
Cox Home Internet Sucks
I want to be upfront — I switched to Cox because Verizon had no coverage at my address. This was not a choice made out of preference; it was my only option.
On day one of setting up my service, I'm already seeing speeds below 150 Mbps on a 500 Mbps plan. That's less than 30% of what I'm paying for.
The response from your support team was to suggest I upgrade to a higher tier plan — which is frankly insulting. A technician visit to diagnose a problem that exists on your end costs $100, or I can lock into a 6-month support plan at $10/month that I cannot cancel early. So Cox creates the problem, and I'm expected to pay to have it fixed?
I am requesting the following, at no charge:
- A technician visit to diagnose and resolve the speed issue
- A credit for the period I have not received the speeds I'm paying for
- A clear explanation of why your support team suggested an upgrade rather than investigating the issue
DorisM
Moderator
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151 Messages
2 months ago
I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community.
-Doris
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BiPolaris
Visitor
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72 Messages
2 months ago
They got it backwards. Its free if its outside or before the Demarc. What troubleshooting have you done on your side? What modem/router/gateway? How does the coax get from street to modem? If you don't want to troubleshoot then just call for a technician and hope its not on your side. Just better to find out first so you have a leg to stand on if they push back.
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