webmail_issues's profile

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18 Messages

Saturday, August 30th, 2025

Cox emails now going into trash since yahoo mail server transition

Ever since yahoo took over mail server, my cox.net emails are going into trash or worse, completely disappearing in the program outlook. These emails are from long time addresses such as banks, friends

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Moderator

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82 Messages

21 days ago

Hello. I'm sorry to hear that you are having issues with your email. We have limited access since we do not deal with any email since Yahoo took it over however if your emails are going to the trash or deleting I would fist make sure that none of your devices that you check email on are set to POP. If they are then they are being pulled off the server and placing them on that device only. I would also check to make sure no rules that you have made are not the cause of the issue. If you have checked both of these things then I would contact Yahoo at this time for assistance. 
-Juan

2 Messages

20 days ago

are there directions somewhere on how to migrate cox.net email address? i am closing my cox account but want to retain my email address

2 Messages

20 days ago

are there directions somewhere on how to migrate from cox email to yahoo? i am cancelling cox service but want to maintain my cox.net email address

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1.7K Messages

@webmail_issues

 

You're a valued customer and I definitely want you to stay with us. Please email cox.help@cox.com with your account information and the details if it's not too late.

As far as your email goes, all email management goes through Yahoo, and you should have completed the migration months ago.  You can find instructions at https://www.cox.com/residential/support/coxnet-email-transitioning-to-yahoo.html. Please keep in mind that once your email transitioned to Yahoo, we are unable to provide support, and your password may be different from the one you use to log in to your Cox account on www.cox.com. 


Please let me know if there is anything else I can do for you.

-Colleen

Honored Contributor

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1.9K Messages

20 days ago

Look, I get it, my email from Cox is now with yahoo also, BUT, you're kvetching to the wrong people. Verify your email settings. If you are using POP, make sure you in your advanced settings have selected, "Leave a copy of messages on server". If that's not it,  you will have to contact yahoo. 

(edited)

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