4 Messages
Cox Edge Server
Cox Edge Server - 68.1.0.187 is having issues and I am losing packets when being routed through it. This explains a lot of the temporary "outages" of a few seconds lately everyone has been experiencing lately. These WinMTR stats are actually the best results i got. I am losing 100% packet in some cases. I called it in on 8/27/25 - This really needs to be resolved quickly, or youll have clients leaving for other providers. I have a temporary work around, but it slows my connection greatly.
WinMTR statistics |
Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
Router - 0 | 102 | 102 | 0 | 0 | 0 | 0 |
10.85.112.1 - 0 | 102 | 102 | 9 | 13 | 28 | 17 |
100.127.74.84 - 0 | 102 | 102 | 8 | 14 | 21 | 18 |
68.1.0.187 - 62 | 31 | 12 | 10 | 11 | 14 | 12 |
184.183.131.9 - 0 | 102 | 102 | 10 | 19 | 53 | 21 |
162.158.140.23- 0 | 102 | 102 | 10 | 17 | 70 | 18 |
1.1.1.1 0 | 102 | 102 | 10 | 15 | 23 | 12 |
GregP1
Moderator
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313 Messages
21 days ago
Hi ,
I'm sorry to hear you have been having issues with our service. Based on the results you have provided in your test, it does appear the device at 68.1.0.1187 is not responding to the pings that your tests are sending. It is very possible that the router is set to only respond to ICMP traffic when it is not busy, and to prioritize data packets. If the server or router at this location was not allowing packets to pass through, then the "hops" after this would also have similar results
We will be glad to review the issue you are having. Please email us at cox.help@cox.com, so we can take a detailed look at what is happening and help work to get this resolved.
-Greg
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emaz
7 Messages
20 days ago
This problem appears to be getting worse. What exactly are you seeing? I haven’t done any trace routes, but my experience is that service comes and goes. Sometimes full speed, sometimes partial speed and very frequently just complete disconnects.
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