Visitor
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2 Messages
Continuous Loss of Connection Daily
This recently started about 2 weeks ago. Everyday for a few hours my WiFi goes down. Is this something that will be resolved or will I keep losing connection everyday? I pay way too much for my WiFi to be of limited use. Very frustrating with how often this keeps occurring. Anybody else experiencing this or have and how long does it last. I’m this close to getting a new provider.
HeatherS
Moderator
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172 Messages
2 months ago
gduplessisjr,
We'd love the chance to assist you. I understand the importance of maintaining a reliable connection. Please email cox.help@cox.com with your full name, complete address, and details of the trouble you are experiencing. This will allow us to investigate and help you. Thank you.
-Heather
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skinnymoe007
Visitor
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19 Messages
2 months ago
Let’s you and I START A CLASS ACTION LAWSUIT, when it’s not on , the speed is average of 75MBPS. I PAY FOR 500mbps.
1
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ellacfloraldesign
Visitor
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1 Message
2 months ago
It’s ridiculous! Ours goes out almost daily. Constantly having to unplug everything and/or reboot and that only works about 35% of the time. So frustrating trying to work from home on computer then having to switch to my cell phone to send and reply to emails. Wasting so much time, yet our bill for internet service continues to climb. Getting assistance from Cox is a time wasting effort as well. If I provided this kind of poor product and service to my clients, I’d be out of business very fast!
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