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internetlawyer

2 Messages

Friday, September 19th, 2025

Constant Outages

This is the third time posting this message. I think the app “disappears” negative posts. We have had numerous outages since August of this year in Rancho Santa Margarita. When I try to call, the calls get rejected. I simply want to know if this is the “all new and exciting Cox internet” service, or the beginning of the apocalypse. I have a solution for both, but I just need to know.

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3 months ago

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NicholeC

Moderator

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853 Messages

3 months ago

 

I'm sorry to hear you've been experiencing interruptions over the last several weeks. We'd be glad to look into the outages further. Please email our team for support at cox.help@cox.com with your full name and address.

 

Thank you.
-Nichole

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epyonbf

3 Messages

3 months ago

Literally the same thing for us in Louisiana. Two weekends in a row and it takes them all day to fix the issue. Internet was working fine all last night and this morning. Then boom it goes out again.

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DannyS

Moderator

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594 Messages

Sorry to hear about your recent concerns with our service.  If rebooting your equipment does not help restore service.  Please email us at cox.help@cox.com.  We would be happy to help.
-Dan

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3 months ago

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epyonbf

3 Messages

Just emailed. Why does this keep happening?

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3 months ago

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DannyS

Moderator

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594 Messages

Thanks for doing that.  We would need to locate and access your account to provide any information related to your service.  We will look forward to getting this email and replying to there shortly.
-Dan

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3 months ago

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dawna02

1 Message

3 months ago

I agree 100 %! I have been having issues for 3 and 1/2 years

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Allan

Moderator

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2.3K Messages

Hello. This is certainly not the experience that we want you to have with us and I want to help. Please send us an email with your full name, address and a brief description of the concern to cox.help@cox.com 

(edited)

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3 months ago

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scottfowler2014

1 Message

3 months ago

I love in Oklahoma and I have had severe outages and since yesterday 9/20/25

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DannyS

Moderator

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594 Messages

 

If we do not show an outage indicated by using our app, and have concerns that cannot be resolved by rebooting the equipment.  Email at cox.help@cox.com.  We would be happy to perform some testing and look for any area-related tickets that could be affecting your service. 

-Dan

 

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3 months ago

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narogan

1 Message

3 months ago

Absolutely looking to change carriers. Outages are out of control. Can not count on viewing any live tv

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Allan

Moderator

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2.3K Messages

Hello. I know how frustrating loss of internet service can be. I value your tenure with our family and want to assist you with this concern. Please feel free to send an email with your full name, address, and a brief description of this concern to cox.help@cox.com 

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3 months ago

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