Visitor

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1 Message

Tuesday, August 18th, 2026

Constant Internet Outages

I live in the Scottsdale, AZ area and this past week there have been constant service outages with no long lasting solution. Is anyone else experiencing this issue? This is becoming unacceptable, especially considering how much the services charge. Does anyone have a recommendation to Internet alternatives? I’ve had cox for over 3 years now, but this may push me to switch. 

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Moderator

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2.4K Messages

5 days ago

Hello. I can certainly understand your concern with loss of service. Please feel free to email us at cox.help@cox.com, and we will be more than happy to look into this concern for you. 
-Allan

Visitor

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1 Message

4 days ago

My internet has been out for almost 24 hours so I feel your pain. Looking for new service providers now as well. 

Moderator

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870 Messages

I'm truly sorry you've been without service.  We want to look into this for you. Please email us with your address at cox.help@cox.com

 

Thank you.
-Nichole

Visitor

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1 Message

4 days ago

I’m in an apartment complex in Mesa and haven’t had internet since about 9:30a yesterday. I work from home, so lost two days and will need to make arrangements to go on site tomorrow. This outage with no explanation is maddening. 

Moderator

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395 Messages

I'm sorry to hear about the ongoing outage. I understand that can be frustrating and disruptive to your work. I work from home, and know the need of a stable connection. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com if further assistance is needed. Thank you! 
-Julian

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