jicvmj

Visitor

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2 Messages

Saturday, July 25th, 2026

constant internet outages!!!!

this is getting ridiculous with the constant 6+ hours of outages and no information on why. All they offer is buying a different product to have DURING OUTAGES HUUH? I am at zip code xxxx, what is going on??? 

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Updated 

26 days ago

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DorisM

Moderator

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172 Messages

27 days ago

I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 


-Doris

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fernando1110060

Visitor

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165 Messages

26 days ago

Dude goooooood luck with getting any proper help from here , they expect you to email them everytime , I would call customer support either they gonna reboot it and ask if it’s working then waste time you need to talk to a tech then a maintenance person for cox to see the issue , hopefully you’re a people person cuz they be tweaking sometimes (they only care about the money cox workers,) also the cox store employees don’t understand anything about the packet loss or any real issues they only know about sales and marketing that’s it so if you need tech help they can’t help like at all ,

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StephanieS

Moderator

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712 Messages

fernando1110060 - Hi, we've offered to assist you via email many times. If you need help with your services please email us at cox.help@cox.com. 
-Steff

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26 days ago

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mwddivine

Visitor

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3 Messages

Exactly,  they expect you to jump through hoops to do their job, I've had several "techs" come out and I have to say the kid up the street with downsyndrome has more knowledge than they did... the incompetence of their employees is ridiculous. 

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26 days ago

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fernando1110060

Visitor

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165 Messages

@StephanieS​ I was just talking to him about the problems he’s having this is for people to express their concerns so other who have similar to same problems help each other , I see that you offered help but I’m just trying to help out the people to understand that the service is not up to par don’t get mad at me for helping someone 

(edited)

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26 days ago

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StephanieS

Moderator

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712 Messages

mwddivine - sorry to hear that you haven't had the best experiences. We can help! Please email us at cox.help@cox.com, and include your full name, address and a link to this Forums post. 
-Steff

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26 days ago

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