jgallico8486
Replies II
Replies I

Visitor

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5 Messages

Friday, September 11th, 2026

Constant internet drops

This service just continues to get worse in Ocala, Florida. Feels like they just WANT us to go to another carrier

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Updated 

2 hours ago

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LatoyaJ

Moderator

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191 Messages

4 hours ago

jgallico8486, We apologize that you are having such a bad experience with your service. We are sure that we can investigate and help fix your issue. Please send an email with your name and service address, along with details of the issue you are having. We are here 24/7 for your support. Cox.Help@cox.com

 

Cox Support Forums Moderator

-LJ

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jgallico8486

Visitor

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5 Messages

Well Latoya….. where’s my reply??? Just another BOT!

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4 hours ago

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LatoyaJ

Moderator

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191 Messages

jgallico8486, we are humans. We truly apologize, if you sent the email we will reply as quickly as possible. For immediate assistance, you can also call or Chat with our Support Departments. 


-LJ

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3 hours ago

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jgallico8486

Visitor

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5 Messages

Tried the chat route - WASTE OF TIME. Support keeps you on hold. 

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3 hours ago

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jgallico8486

Visitor

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5 Messages

@LatoyaJ​ so what do you do or provide for Cox/Spectrum? No bot answers the chat. As you requested, I sent an email. But yet no responses 

(edited)

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3 hours ago

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LatoyaJ

Moderator

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191 Messages

jgallico8486, we are now a combined company, but completing the process takes time– right now, there is no immediate change to your services or what is offered. We’ll keep you informed as more details become available. Email responses can take up to 24 hours. We will respond as soon as we can view your email in our system.  

 

-LJ

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3 hours ago

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