Visitor
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4 Messages
Constant interference and packet loss
Hello,
I’m experiencing recurring internet connection problems at my home. Cox previously came out to my home on August 6 after interference was detected on my line. The same type of intermittent connection problems have now returned, including packet loss and repeated timeouts.
I have already gone through troubleshooting on my end, including testing without NordVPN running and restarting/resetting my network equipment. The problem is continuing, so I would like to have the physical cable line and signal levels checked for interference/ingress again.
Since Cox previously identified interference on the line and sent a technician out, I’d like to have this escalated to a technician rather than continuing with basic modem/Wi-Fi troubleshooting.
Please let me know when someone can come out to inspect the line and equipment.
Allan
Moderator
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2.4K Messages
3 hours ago
Hello. I can certainly understand your concern with internet issues. I recommend reaching out to us at @ask_spectrum or facebook.com/spectrum so we can help.
-Allan
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