Visitor
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3 Messages
Constant drops and outage
For the past couple of months the internet would randomly drop and reconnect multiple times throughout the day - several times per hour. Then two weeks ago the internet went completely out for hours and had to schedule a tech which the earliest available was the next day (two days if your internet goes out on a friday or saturday). TWO techs came (I guess my neighbor was having the same issue) one from Cox and a Cox contractor. Both techs said its because of the ingress noise in the cable box and they fixed it. After they left, internet started to work but still had the annoying random disconnect and reconnection. But as long as the internet worked, I didn’t make a big deal about it.
Today the internet went out completely AGAIN and the earliest available slot is two days out. They do not give you credit for outages and inconvenience you deal with especially when you’re paying premium price and if you work from home. Don’t even bother calling or emailing them either because their support is a bunch of bots with general AI textbook responses just like the mods in this forum.
Allan
Moderator
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2.4K Messages
2 months ago
Hello. I can certainly understand your frustration with intermittent loss of service, and I want to help. Please feel free to email us at cox.help@cox.com so we can get this issue resolved.
-Allan
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briannaguarian
Visitor
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1 Message
2 months ago
I’ve been having the same exact problems in my home
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jeff_st
Visitor
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2 Messages
1 month ago
I've been having the same problem for most of August.
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firefighter43
Visitor
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2 Messages
18 hours ago
CALLED ASK WHY THE NET WENT DOWN FOR TWO DAYS AND GOT A GUY FROM THE MIDDLE EAST. HE JUST HUNG UP ON ME ..BRING BACK COX!!!!!!
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firefighter43
Visitor
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2 Messages
18 hours ago
call and asked why our net went went down for two days. got a guy from the middle east could no understand his broken english ....after awhile he just hung up on me bring cox back!!!
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