dbhanna's profile
dbhanna

New Contributor III

 • 

12 Messages

Wednesday, October 10th, 2018

Closed

Constant disconnects

The problem is getting worse.

06-01-2018 @ 12:00PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:03PM - 19.5 x 2.89 
06-01-2018 @ 12:06PM - 4.05 x 3.11
06-01-2018 @ 12:06PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:08PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:010PM - VERIZON - 32.0 x 25.3
06-01-2018 @ 12:11PM - 21.2 x 0.44
06-01-2018 @ 12:12PM - 34.6 x 0.14
06-01-2018 @ 12:13PM - 11.9 x 0.61
06-01-2018 @ 12:14PM - 7.24 x 1.75
06-01-2018 @ 12:15PM - 7.77 x 2.88
06-01-2018 @ 12:15PM - 8.44 x 3.12
06-01-2018 @ 12:16PM - 18.4 x 1.47
06-01-2018 @ 12:17PM - 35.0 x 3.10
06-01-2018 @ 12:18PM - 31.9 x 0.92
06-01-2018 @ 12:18PM - 34.9 x 3.30
06-01-2018 @ 12:24PM - 28.1 x 2.23
06-01-2018 @ 12:25PM - 4.88 x DEAD
06-01-2018 @ 12:25PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 12:27PM - 2nd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 12:30PM - 3rd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 12:31PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 12:32PM - 32.6 x 3.04
06-01-2018 @ 12:33PM - 33.0 x 3.18
 
06-01-2018 @ 12:59PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:02PM - 2nd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:03PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:04PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:04PM - 3rd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:06PM - 4th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:07PM - 5th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:08PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:09PM - 6th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:10PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:11PM - 35.7 x 3.14
06-01-2018 @ 1:12PM - 20.9 x 3.15
06-01-2018 @ 1:12PM - 35.7 x 7th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:15PM - 8th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:17PM - 22.5 x 3.39
06-01-2018 @ 1:18PM - 32.9 x 3.29
06-01-2018 @ 1:18PM - 9th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:18PM - 10th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:21PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:17PM - 34.1 x 0.16
06-01-2018 @ 1:23PM - 11th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:24PM - 12th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:25PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:26PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:26PM - 12th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:28PM - 13th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:29PM - 14th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:30PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:31PM - 15th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:31PM - 16th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:32PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:33PM - 17th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:33PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 1:34PM - 18th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:33PM - 19th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 1:36PM - 31.2 x 2.14
06-01-2018 @ 1:37PM - 29.1 x 0.31
06-01-2018 @ 1:37PM - 31.1 x 1.48
06-01-2018 @ 1:38PM - 35.4 x 2.49
06-01-2018 @ 1:39PM - 35.2 x 2.21
06-01-2018 @ 1:41PM - 34.6 x 2.24
06-01-2018 @ 1:42PM - 35.1 x 2.33
06-01-2018 @ 1:43PM - 35.5 x 2.39
06-01-2018 @ 1:44PM - 33.3 x 1.96
06-01-2018 @ 1:45PM - 34.8 x 2.52
06-01-2018 @ 1:45PM - 35.5 x 2.40
06-01-2018 @ 2:10PM -20th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 2:11PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 2:12PM - 35.4 x 3.08
06-01-2018 @ 2:13PM - 35.4 x 1.70
06-01-2018 @ 2:14PM - 35.5 x 1.11
06-01-2018 @ 2:15PM - 35.5 x 1.14
06-01-2018 @ 2:15PM - 30.6 x 1.37
06-01-2018 @ 2:16PM - 32.8 x 1.84
06-01-2018 @ 2:18PM - 32.0 x 1.93
06-01-2018 @ 2:18PM - 33.9 x 2.32
06-01-2018 @ 2:19PM - 34.8 x 2.60
06-01-2018 @ 4:09PM -21st MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:10PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:11PM -22nd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:12PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:12PM -23rd MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:13PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:14PM -24th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:15PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:16PM -25th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:17PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:17PM -26th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:19PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:20PM - 35.1 x 3.25
06-01-2018 @ 4:20PM - 34.6 x 2.85
06-01-2018 @ 4:22PM -27th MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-01-2018 @ 4:24PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:25PM - NO PING - NO DATA - good carrier link
06-01-2018 @ 4:26PM - 34.3 x 2.98
06-01-2018 @ 4:26PM - 34.8 x 3.17
06-02-2018 @ 4:27PM - 1rst MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-02-2018 @ 6:58PM - 1rst MODEM RESET FROM COX or TOTAL LINE DISCONNECT
06-02-2018 @ 6:59PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 7:01PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 7:02PM - 35.3 x 2.92
06-02-2018 @ 10:01PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:01PM - 19.9 x 0.18
06-02-2018 @ 10:02PM - 18.3 x 3.38
06-02-2018 @ 10:02PM - 34.0 x 3.17
06-02-2018 @ 10:33PM - 13.6 x 0.08
06-02-2018 @ 10:36PM - 22.5 x 0.07
06-02-2018 @ 10:39PM - 0.38 x 0.03
06-02-2018 @ 10:39PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:41PM - 15.5 x 0.10
06-02-2018 @ 10:43PM - 26.8 x 0.09
06-02-2018 @ 10:43PM - 35.3 x 4.22
06-02-2018 @ 10:47PM - 4.30 x 0.60
06-02-2018 @ 10:48PM - 20.9 x 0.04
06-02-2018 @ 10:49PM - 23.9 x 0.04
06-02-2018 @ 10:50PM - 13.3 x 0.06
06-02-2018 @ 10:51PM - 0.80 x 0.04
06-02-2018 @ 10:53PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:54PM - 32.2 x 4.76
06-02-2018 @ 10:56PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 10:58PM - 2.90 x 0.06
06-02-2018 @ 10:59PM - 0.55 x 0.08
06-02-2018 @ 11:00PM - 2.10 x 0.04
06-02-2018 @ 11:01PM - NO PING - NO DATA - good carrier link
06-02-2018 @ 11:02PM - 15.4 x 0.16
06-02-2018 @ 101:03PM - 35.7 x 3.32
 
06-03-2018 @ 10:36AM - NO PING - NO DATA - good carrier link
06-03-2018 @ 10:39AM - 17.0 x 0.10
06-03-2018 @ 10:40AM - 35.7 x 4.07
06-03-2018 @ 10:42AM - 26.0 x 3.70
06-03-2018 @ 10:43AM - 33.3 x 3.71
06-03-2018 @ 11:10AM - NO PING - NO DATA - good carrier link
06-03-2018 @ 11:12AM - 35.1 x 3.16
06-03-2018 @ 10:36PM - NO PING - NO DATA - good carrier link
06-03-2018 @ 10:38PM - NO PING - NO DATA - good carrier link
06-03-2018 @ 10:38PM - 35.3 x 3.18
 
06-04-2018 @ 10:43AM - NO PING - NO DATA - good carrier link
06-04-2018 @ 10:45AM - 
06-04-2018 @ 10:56PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 10:58PM - 34.2 x 3.10
06-04-2018 @ 11:01PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:01PM - 24.7 x 3.11
06-04-2018 @ 11:03PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (1)
06-04-2018 @ 11:06PM - 24.9 x 3.11
06-04-2018 @ 11:06PM - 35.5 x 3.19
06-04-2018 @ 11:08PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:09PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (2)
06-04-2018 @ 11:10PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:11PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (3)
06-04-2018 @ 11:11PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:12PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (4)
06-04-2018 @ 11:13PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:14PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:15PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (5)
06-04-2018 @ 11:16PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:17PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:19PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (6)
06-04-2018 @ 11:20PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (7)
06-04-2018 @ 11:21PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (8)
06-04-2018 @ 11:22PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (9)
06-04-2018 @ 11:23PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (10)
06-04-2018 @ 11:24PM - 35.5 x 4.42
06-04-2018 @ 11:25PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (11)
06-04-2018 @ 11:26PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (12)
06-04-2018 @ 11:27PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:27PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (13)
06-04-2018 @ 11:29PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (14)
06-04-2018 @ 11:30PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (15)
06-04-2018 @ 11:31PM - 35.3 x 1.81
06-04-2018 @ 11:32PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (16)
06-04-2018 @ 11:31PM - 35.6 x 1.181
06-04-2018 @ 11:33PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (17)
06-04-2018 @ 11:34PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:35PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:36PM - NO PING - NO DATA - good carrier link
06-04-2018 @ 11:36PM - 35.9 x 3,20
06-04-2018 @ 11:37PM - 35.6 x 3.37
06-05-2018 @ 12:22PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 12:23PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 12:24PM - 35.6 x 3.12
06-05-2018 @ 1:29PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (1)
06-05-2018 @ 1:31PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (2)
06-05-2018 @ 1:32PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:32PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (3)
.
.
06-05-2018 @ 1:36PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (4)
06-05-2018 @ 1:36PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:37PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:37PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (5)
06-05-2018 @ 1:38PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (6)
06-05-2018 @ 1:38PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:39PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:40PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:40PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (7)
06-05-2018 @ 1:42PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:42PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (8)
06-05-2018 @ 1:43PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:44PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 1:45PM -35.9 x 2.77
06-05-2018 @ 1:47PM - 34.2 x 3.10
 
06-05-2018 @ 2:27PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:28PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:29PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (9)
06-05-2018 @ 2:29PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:30PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:31PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (10)
06-05-2018 @ 2:32PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (11)
06-05-2018 @ 2:32PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:34PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (12)
06-05-2018 @ 2:35PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:36PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:38PM - 33.6 x 3.24
 
06-05-2018 @ 2:39PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (13)
06-05-2018 @ 2:40PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (14)
06-05-2018 @ 2:41PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:42PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:43PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (15)
06-05-2018 @ 2:43PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:44PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (16)
06-05-2018 @ 2:44PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:45PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:46PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:47PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (17)
06-05-2018 @ 2:49PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:50PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:51PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (18)
06-05-2018 @ 2:52PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:53PM - NO PING - NO DATA - good carrier link
 
06-05-2018 @ 2:55PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (19)
06-05-2018 @ 2:55PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 2:57PM - 35.8 x 3.13
06-05-2018 @ 2:58PM - 35.5 x 3.13
 
06-05-2018 @ 3:13PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (20)
06-05-2018 @ 3:15PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:16PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:17PM - 35.3 x 3.13
 
06-05-2018 @ 3:18PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (21)
06-05-2018 @ 3:20PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:21PM - NO PING - NO DATA - good carrier link
06-05-2018 @ 3:24PM - 35.5 x 3.97
 
06-05-2018 @ 6:54PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (22)
06-05-2018 @ 6:56PM - 35.5 x 3.09
 
06-05-2018 @ 7:44PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (22)
06-05-2018 @ 7:26PM - 34.1 x 3.23
 
 
07-16-2018 @ 1:23PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (1)
 
07-16-2018 @ 1:27PM - NO PING - NO DATA - good carrier link
 
07-16-2018 @ 1:30PM - NO PING - NO DATA - good carrier link
 
07-16-2018 @ 1:39PM - NO PING - NO DATA - good carrier link
 
07-21-2018 @ 3:08PM - NO PING - NO DATA - good carrier link
 
07-22-2018 @ 5:32PM - NO PING - NO DATA - good carrier link
 
07-22-2018 @ 5:42PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (2)
 
07-22-2018 @ 5:45PM - NO PING - NO DATA - good carrier link
 
07-22-2018 @ 5:55PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT (3)
 
07-22-2018 @ 6:01PM - TOTAL LINE DISCONNECT
 
07-24-2018 @ 2:50PM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 6:01AM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 7:07AM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 7:09AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
08-21-2018 @ 7:12AM - NO PING - NO DATA - good carrier link
 
08-21-2018 @ 7:17AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:18AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:19AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT 
 
08-21-2018 @ 7:21AM - 32.8 x 3.29
 
08-21-2018 @ 7:45AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:46AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:47AM - 35.4 x 2.00
08-21-2018 @ 7:48AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT 
 
08-21-2018 @ 7:50AM - NO PING - NO DATA - good carrier link
08-21-2018 @ 7:51AM - 35.7 x 3.24
 
08-29-2018 @ 11:30PM - NO PING - NO DATA - good carrier link
 
 
10-02-2018 @ 3:16PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-02-2018 @ 3:18PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-02-2018 @ 3:25PM - AREA OUTAGE!
 
10-03-2018 @ 10:57AM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 11:17AM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 12:09PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-03-2018 @ 12:20PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-03-2018 @ 3:13PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-03-2018 @ 3:28PM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 4:02PM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 4:04PM - NO PING _ NO DATA _ good carrier link
 
10-03-2018 @ 7:17PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-04-2018 @ 10:24AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:35AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:21AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:28AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:40AM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 10:41AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 11:37AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-04-2018 @ 11:38AM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 2:01PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-04-2018 @ 2:04PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:09PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:11PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:33PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:34PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:49PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 4:52PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:53PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:56PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:57PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 4:58PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 5:18PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 5:20PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 9:51PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:27PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:39PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 10:41PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 11:06PM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-04-2018 @ 11:07PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 11:08PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 11:49PM - NO PING _ NO DATA _ good carrier link
10-04-2018 @ 11:50PM - NO PING _ NO DATA _ good carrier link
 
10-04-2018 @ 12:19PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:27AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:30AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:31AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:52AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:53AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
 
10-05-2018 @ 6:56AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 7:11AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-05-2018 @ 7:19AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 7:49AM - MODEM RESET FROM COX or TOTAL LINE DISCONNECT
10-05-2018 @ 7:50AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 7:51AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 7:52AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 7:52AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 8:52AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 8:53AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 9:01AM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 9:02AM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 12:46PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 12:53PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 12:54PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 1:00PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 1:02PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 1:31PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 1:32PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 1:48PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:03PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:04PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 6:30PM - NO PING _ NO DATA _ good carrier link
10-05-2018 @ 6:31PM - NO PING _ NO DATA _ good carrier link
 
10-05-2018 @ 11:41PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 12:27AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 12:28AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 12:55AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 12:56AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 1:04AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 1:05AM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 1:06AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 8:02AM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 7:07PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 7:08PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 7:22PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 7:23PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 7:44PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 11:01PM - NO PING _ NO DATA _ good carrier link
 
10-06-2018 @ 11:23PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 11:23PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 11:24PM - NO PING _ NO DATA _ good carrier link
10-06-2018 @ 11:25PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 12:53AM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 12:54AM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 12:55AM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:58AM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 11:58AM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 12:07PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 12:08PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 4:19PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 4:20PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 4:22PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 5:14PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 5:15PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:16PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:17PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:24PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:25PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:26PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 10:46PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 10:47PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 11:09PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 11:10PM - NO PING _ NO DATA _ good carrier link
 
10-07-2018 @ 11:54PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 11:55PM - NO PING _ NO DATA _ good carrier link
10-07-2018 @ 11:56PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 10:53AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:11AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:12AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:13AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:39AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:40AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:41AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:42AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:43AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:44AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:46AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:47AM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:48AM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:07PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:08PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:09PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:26PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:27PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:28PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:29PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:35PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:36PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 12:54PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 12:55PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 3:12PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 3:36PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 4:00PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 4:01PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 5:18PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:19PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:20PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 5:24PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:25PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:26PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 5:34PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:35PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 5:36PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 6:10PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:11PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:12PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:23PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:24PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 6:32PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 6:33PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 10:32PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 10:33PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 10:34PM - NO PING _ NO DATA _ good carrier link
 
10-09-2018 @ 11:29PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:30PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:31PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:32PM - NO PING _ NO DATA _ good carrier link
10-09-2018 @ 11:33PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:45AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:46AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:47AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:59AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:00AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:01AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:05AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:06AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:07AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:45AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:51AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:52AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:53AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:54AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:55AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:29AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:30AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 11:32AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:33AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:34AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:55AM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 11:56AM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:08PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:09PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:10PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:11PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:12PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:42PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:43PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 12:44PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 12:59PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:00PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:01PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:02PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:10PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:11PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:12PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:13PM - NO PING _ NO DATA _ good carrier link
 
10-10-2018 @ 1:32PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:33PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:34PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:35PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:36PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:37PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:38PM - NO PING _ NO DATA _ good carrier link
10-10-2018 @ 1:39PM - NO PING _ NO DATA _ good carrier link

Discussions

 • 

Updated 

7 years ago

8.7K

2

0

Oldest First
Selected Oldest First
Becky

Moderator

 • 

4.3K Messages

7 years ago

Hi Dbhanna, your modem metrics are outside of our preferred specifications. Is there a splitter on the coax connection to the modem? Bypass the splitter and see if your connectivity improves. If there is no splitter, I suggest a service call so an on-site technician can resolve this for you. -Becky, Cox Support Forums Moderator

7

0

dbhanna

New Contributor III

 • 

12 Messages

There is no splitter in my setup. There is the type-F adapter that came with the modem and that is it. 

7 years ago

0

CarolLM

Former Moderator

 • 

267 Messages

Hi there, with the issues you're experiencing like Becky has explained we'll have to schedule a service appointment for a Field Tech to troubleshoot and resolve. Please reach out to us on a Facebook private message, Twitter direct message or an email to us at cox.help@cox.com and include your telephone number and date/time appointment preference. Our Techs work each day and appointment times are 8-10a, 10a-12p, 1-3p, 3-5p, and 5-7p. Also, please include a link/attachment to this conversation. We look forward to your response and getting this issue resolved. -Thanks, Carol

7 years ago

0

dbhanna

New Contributor III

 • 

12 Messages

Right after your response it became very apparent that there was an outage in my area and was reported on your site and SMS message. 

7 years ago

0

Becky

Moderator

 • 

4.3K Messages

Hi Dbhanna, please let us know if your issues continue after the outage has cleared. -Becky, Cox Support Forums Moderator

7 years ago

0

dbhanna

New Contributor III

 • 

12 Messages

Still having problems. 11/08/2018, 7 captured external resets to my modem and multiple disconnects; 11/09/2018, 5 captured external resets to my modem and multiple disconnects; 11/10/2018, 3 captured external resets to my modem and multiple disconnects. (Captured modem resets means I saw the modem lights go thru the reset cycle which I have become VERY familiar with. I'm sure I have missed a few incidences.) (From 10/26/2018 to 11/07/2018 I had no issues with my service at all. I wonder who was on vacation during this time?)

7 years ago

dbhanna

New Contributor III

 • 

12 Messages

7 years ago

Updated data

11-14-2018 @ 3:18PM - NO PING - NO DATA_good carrier link
11-14-2018 @ 3:19PM - NO PING - NO DATA_good carrier link
11-14-2018 @ 3:20PM - NO PING - NO DATA_good carrier link
11-14-2018 @ 3:21PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 4:27PM - MODEM RESET
11-15-2018 @ 4:28PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 4:29PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 5:53PM - NO PING - NO DATA_good carrier link
 
11-15-2018 @ 6:59PM - MODEM RESET
11-15-2018 @ 7:00PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:01PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:02PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:03PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 7:03PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:04PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:05PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:06PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:07PM -  TOTAL LINE DISCONNECT
11-15-2018 @ 7:08PM - TOTAL LINE DISCONNECT
AREA OUTAGE til 10:02PM?????
11-15-2018 @ 9:26PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:19PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:20PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:21PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 10:38PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:17PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:18PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:19PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:26PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:27PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:28PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:32PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:33PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:52PM - NO PING - NO DATA_good carrier link
11-15-2018 @ 11:53PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:00AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:06AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:07AM - NO PING - NO DATA_good carrier link
 
 
11-16-2018 @ 10:38AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 10:39AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:24AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:25AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:26AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:42AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:43AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:44AM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:22PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:10PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:11PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:12PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:21PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:48PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 1:49PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 2:49PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 2:50PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 3:29PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 3:30PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 4:58PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 4:59PM - NO PING - NO DATA_good carrier link
 
11-16-2018 @ 5:33PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 5:34PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 6:31PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 6:32PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 7:19PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 7:20PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:31PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:34PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:35PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:37PM - MODEM RESET(1)
 
11-16-2018 @ 8:38PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:39PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:56PM - MODEM RESET(2)
 
11-16-2018 @ 8:57PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:58PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 8:59PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:00PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:49PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:50PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:52PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 9:53PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 10:29PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 10:30PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:00PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:22PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:23PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:24PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:53PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:56PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:57PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 11:59PM - NO PING - NO DATA_good carrier link
11-16-2018 @ 12:00PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:53AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:54AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:55AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:03AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:04AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:05AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:16AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:17AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:18AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:19AM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:24PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:25PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:26PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:29PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:30PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 12:40PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 2:27PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 2:28PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 2:29PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:01PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:02PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:08PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:09PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:10PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:34PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:35PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 3:39PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 3:40PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 6:53PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 6:54PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 7:26PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:27PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:28PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 7:45PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:46PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 7:47PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 8:06PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:07PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:08PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 8:10PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:11PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 8:37PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:38PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:39PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 8:40PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 9:05PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:06PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:07PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:47PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:47PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 9:49PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:50PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:51PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:52PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:53PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:54PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:55PM - MODEM RESET (1)
11-17-2018 @ 9:56PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 9:57PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 10:27PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:28PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 10:33PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:34PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:35PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:36PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 10:54PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:55PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:56PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 10:57PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 11:34PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:35PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 11:40PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:41PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:42PM - NO PING - NO DATA_good carrier link
 
11-17-2018 @ 11:54PM - NO PING - NO DATA_good carrier link
11-17-2018 @ 11:55PM - NO PING - NO DATA_good carrier link
 
11-18-2018 @ 12:02AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:03AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:25AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:26AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:27AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:28AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:29AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:52AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:53AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:54AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:58AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:59AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:00AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:01AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:20AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:21AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:22AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:23AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:46AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:03AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:04AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:05AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:22AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:23AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:51AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:52AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:53AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:59AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:00AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:01AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:02AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:07AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:08AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:09AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:17AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:18AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:27AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:28AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:40AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:41AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:39PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:53PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:54PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:55PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:56PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 2:43PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:07PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:08PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:09PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 3:10PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:10PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:11PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:12PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:13PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:21PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:22PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:23PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:28PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:29PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:30PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:31PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:34PM - MODEM RESET from Cox (1)
11-18-2018 @ 4:35PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:36PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 4:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 5:26PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 5:27PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 5:28PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:25PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:26PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:27PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:35PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:36PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:05PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:06PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:07PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:31PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:32PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:33PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:34PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:40PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:41PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:42PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:12PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:15PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:16PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:17PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:18PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:19PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:39PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:49PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:50PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:51PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:52PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:54PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:55PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:56PM - NO PING - NO DATA_good carrier link
 
11-18-2018 @ 12:02AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:03AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:05AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:06AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:16AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:17AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:18AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:29AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:30AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:31AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:32AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:39AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:40AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:41AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:42AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:43AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:10AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:11AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:12AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:34AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:35AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:36AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:52AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 9:53AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:44AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 10:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:22AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:23AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:24AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:25AM - MODEM RESET from Cox
11-18-2018 @ 11:25AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:26AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:27AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:28AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:37AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:38AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:44AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:45AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:46AM - NO PING - NO DATA_good carrier link
11-18-2018 @ 11:47AM - NO PING - NO DATA_good carrier link
 
11-18-2018 @ 12:03PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:05PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:04PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:17PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:18PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:19PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:20PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:37PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:38PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:39PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 12:40PM - NO PING - NO DATA_good carrier link
11-18-2018 @ 1:07PM - NO PING - NO DATA_good carrier link

10

0

ChrisL

Former Moderator

 • 

7.1K Messages

@Dbhanna

I'm thinking the next step to troubleshoot the issues you're experiencing is going to be scheduling a technician to come out and troubleshoot further.

-Chris

7 years ago

0

Kevin_J

New Contributor

 • 

1 Message

If a technician comes for this kind of issue, would you still charge or the issue will be looked with no charge?

7 years ago

0

ChrisL

Former Moderator

 • 

7.1K Messages

@Kevin J

There is a $75 service charge for technician visits if it is determined that the problem is caused by something inside of the home and you're not enrolled in our Cox Complete Care. Outside issues or problems caused by Cox provided equipment under warranty or lease are covered free of charge.

-Chris

7 years ago

0

dbhanna

New Contributor III

 • 

12 Messages

From 10/24/2018 thru 11/07/2018 I had absolutely no problems. There were no problems with my service on 11/22/2018 or 11/24/2018.

External modem reset's require a specific sequence of packets be sent from Cox.

There were seven modem resets and multiple data loses from 8:50PM till 10:28PM on 11/08/2018.

There were seven modem resets and multiple data loses from 8:50PM till 10:28PM on 11/09/2018.

There were three modem resets and multiple data loses from 3:19PM till 9:16PM on 11/10/2018.

There were ten modem resets and multiple data loses from 1:54PM till 11:47PM on 11/23/2018.

Data disconnects started at 5:01PM on 11/25/2018 and there was a modem reset at 6:50PM.

There is nothing wrong with my equipment.

7 years ago

0

LisaH

Moderator

 • 

987 Messages

Hi Dbhanna. If there are intermittent internet connectivity issues, we will need to schedule a service call in order for the technician to determine what is causing this and fix it. Being in the office limits our capabilities to determine where the signal issue is located. If you would like to schedule something, please email your complete address and name on the account to cox.help@cox.com and this link and we will be glad to take care of this. Thanks, Lisa - Cox Support Forums Moderator.

7 years ago

0

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