AZHann's profile

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5 Messages

Saturday, September 26th, 2026

Connectivity issues for years

I have had my connection drop out several times per hour for a couple years now. I have had three different techs at the house with no change to service. I printed the error log from my modem and the techs didn’t even look at it. I have replaced my modem twice, put it a new router, and replaced the line into my house. No change, is there anything else I can do? I feel like it’s a larger problem that Cox was not willing to admit to or fix.

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201 Messages

16 hours ago

Hello AZHann. I'm sorry to hear that you've experienced this signal issue for so long. We’d love to have a chance to assist you with these concerns. Please reach out for assistance at https://www.facebook.com/spectrum or DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum. Thank you. 

-Heather

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