Can’t use WiFi for gaming anymore

@Allan​ the game keeps disconnecting and kicking me out of ranked games and losing elo , it can’t handle even one phone on the WiFi and I swear Allen if you send me to customer service email , you are a horrible person and bot 

I assure you that I am not a bot and I want nothing less than for you to be able to enjoy the service that you are subscribed to. 

Are you losing the internet connection when you are dropped from the game? Is your device reporting poor speeds or latency issues? What is the signal strength of the connection to the Wi-Fi network? 
-Allan

@Allan​ yeah sure , it lags during the game and once I’m kicked from the game it takes 1 minute for it to go back to normal and the app is clearly horrible cuz it says the internet speed and strength are strong , it’s not strong during the match or game ?? It’s clearly weak 

If the app is reporting good speeds, then you are receiving good speeds while on our network since those results come from the modem itself. 

I recommend having your device run a pingplot test to the game server in question to see if there is a routing issue that could be causing the drops.
-Allan

@Allan​ nah it’s on your guys end, it kicked me again , I just want yall to fix this , it’s been 6 months of continuous lag and it’s stressing me out and I can’t even enjoy games bc yall aren’t working on making the connection good