Visitor
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2 Messages
Bill
I have tried since October 21 to correct my bill and spoken to four people with the same result. I even went twice to spectrum and they can’t help me and gives me the same phone number. One call sent me to contract and it’s still not corrected and they said it would be corrected in 3-5 days. I’m fed up and ready to move on.
RobertS1
Moderator
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76 Messages
16 hours ago
I apologize for the confusion surrounding the bill. We truly value you as a customer and want you to always feel that way. We do strive to offer great service and speeds along with a competitive price. I would love to assist you further, you can reach us on Facebook Messenger (m.me/Spectrum), DM us on X ( https://x.com/ask_spectrum)or on Instagram (@getspectrum). You can also reach out to our team on reddit at reddit.com/r/Spectrum_Official
-Rob
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fjb
Visitor
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4 Messages
40 minutes ago
Even when you leave Cox, they still end up screwing you.
I left Cox Mobile in September because a simple phone upgrade turned into five hours and twenty minutes with customer service.
All I wanted to do was move my existing number and plan from my Google phone to a new Samsung. The Samsung told me to contact Cox Mobile. So I did. Eight representatives later, I still couldn’t transfer my eSIM. I gave up and moved my number to Verizon.
I received my final Cox bill in September and paid it. Then, on November 10, another $46 and change came out of my account. After taking the money, they notified me that my service had been canceled. I’d already been using that same number on Verizon since September.
I seriously considered letting them keep the $46 just so I wouldn’t have to deal with customer service again. That tells you why I left. But I’ll probably just keep complaining here every day until they give me my $46 back.
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fjb
Visitor
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4 Messages
39 minutes ago
I left Cox Mobile in September because a simple phone upgrade turned into five hours and twenty minutes with customer service.
All I wanted to do was move my existing number and plan from my Google phone to a new Samsung. The Samsung told me to contact Cox Mobile. So I did. Eight representatives later, I still couldn’t transfer my eSIM. I gave up and moved my number to Verizon.
I received my final Cox bill in September and paid it. Then, on November 10, another $46 and change came out of my account. After taking the money, they notified me that my service had been canceled. I’d already been using that same number on Verizon since September.
I seriously considered letting them keep the $46 just so I wouldn’t have to deal with customer service again. That tells you why I left. But I’ll probably just keep complaining here every day until they give me my $46 back.
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