Thank you for reaching out. My apologies for the down services. When you have a moment, I would like to investigate this issue for you. Please provide the full name and complete address for this account at http://m.me/Spectrum.
Y’all keep saying this same shit over and over. I’m tire messaging yall my complete name and address. I’ve done it on Facebook messenger, on yall chat, still nothing. If yall can’t keep up with the market, get out and let someone else takeover. This is ridiculous at this point. Still nothing been restored.
Hi, I apologize; we are not able to assist or gather account info through our forums. When you message us on Twitter or Facebook, we are able to have one-on-one chats there and can assist.
-Greg
@GregP1 lies, I’ve replied on messenger but no one wrote back. You don’t have to keep lying and gaslighting customers. That’s even worst then unreliable your service
Hi, I apologize. Based on the information I can access, I don't see any messages that seem to be from you on our social media. Are you sending a message via X or Facebook? The best options to contact us directly are through a DM on X @Ask_Spectrum or through facebook.com/spectrum
The hold times on the phone are ridiculous! Meaning that the problem lies with SPECTRUM. A lot of of us never had these issues with COX. If my problem gets fixed tomorrow when the technician comes out, and I keep having problems for the rest of the week I promise you the following Monday is gonna be a brand new day, because I’m leaving SPECTRUM if I keep having problems. This is totally unacceptable!
I apologize for the experience you have had. We want to help get any issue you are having with your service fixed. Please DM us on X @Ask_Spectrum or through facebook.com/spectrum
I apologize that you are not getting a reply to your message on Facebook or X. We do actively monitor both of these, and we will reply as quickly as we see the messages
LaToyaW
Moderator
•
161 Messages
23 hours ago
Hello.
Thank you for reaching out. My apologies for the down services. When you have a moment, I would like to investigate this issue for you. Please provide the full name and complete address for this account at http://m.me/Spectrum.
-L.L.
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myreid777
Visitor
•
8 Messages
14 hours ago
The hold times on the phone are ridiculous! Meaning that the problem lies with SPECTRUM. A lot of of us never had these issues with COX. If my problem gets fixed tomorrow when the technician comes out, and I keep having problems for the rest of the week I promise you the following Monday is gonna be a brand new day, because I’m leaving SPECTRUM if I keep having problems. This is totally unacceptable!
3
0