Account and EBB program

SINCE JULY I have had to have multiple days lost from.qork because you cannot connect with the correct people they the number or chat.  I am accepted into the ebb program Cox removed it after 3 months and a disconnect several loud conversations with incompetent reps (which is cox fault they are not training their people) hangups . Blood pressure reaching troubling levels finally they fix it and put me back on...but NO just got a call about a disconnect again because THEY DO NOT KNOW HOW TO APPLY BWNWFIT WITHOUT TORTURING THE CUSTOMER... HAVE YOU HEARD THE WORD LAWSUIT...OH NOW IM ALL IN