Visitor
•
3 Messages
Absurd Network Outages
This is the second day in a row with a network outage. I’m experiencing an outage once a week at this rate. What is Cox doing to resolve this? It’s impossible to speak to someone on the phone and there’s never any explanation for the root cause of the problem.
Many of us work from home and need reliable internet. This is beyond unacceptable.
I will explore other service providers.
LatitiaS
Moderator
•
471 Messages
3 months ago
tsantelises,
The last thing we would want is to lose a loyal customer, but I certainly understand your position, as I also work from home, and having reliable service is imperative. Please feel free to email us your account details at cox.help@cox.com, and we would be happy to check your area for updates/details.
-Latitia
0
0
eamorris99
Visitor
•
1 Message
3 months ago
I concur. We are part of a large residential. Apartment complex and can only use Cox, and the service is more costly than ever and not reliable b. 3 hours out of service at year end production is just wrong. (Johnston, RI)
1
0
asb1982
Visitor
•
1 Message
3 months ago
What area are you having this issue? It's been almost 2 days for myself as well.
0
0
cheryljsmith01
Visitor
•
2 Messages
3 months ago
Agreed! Ridiculous for what we are charged. Cox should reimburse for downtime!
3
cheryljsmith01
Visitor
•
2 Messages
3 months ago
Agreed! Expense is absurd. Cox needs to reimburse each time the network is down.
0
bgrusman
Visitor
•
1 Message
3 months ago
Day 4 of no internet or cable services. What is going on??? This is outrageous and costing me so much not being able to work. It’s frustrating not being able to get answers either. Unacceptable!!
(edited)
1