Visitor
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6 Messages
500GB Additional Data Plan @ $30
I got suckerd into this BS extra and ive called and canceled it August 8th 2025. To this day im still paying for it. Since then I have called and canceled it twice, it is still on my invoice!! Seriously!?
I was told it has been removed three times now, and I asked for a refund for the months since I’ve canceled.
Yesterday I spent an hour on the phone again, spoke with Ann in the loyalty department, got no where, then asked to speak to a su[Edited as per community Guidelines]isor, got put on hold for 10 min then got hung up on and No they didn’t call me back.
anyone else with this issue? If you do please reach out, I think it’s time I take legal action.



MariaL
Moderator
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750 Messages
1 day ago
Hi ItsMe_S1,
I understand how upsetting this situation must be, and I apologize for any inconvenience this may have caused. Please email your full name, complete address, and a link to this forum thread to Cox.Help@cox.com, so we can make things right for you.
-Maria
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