Visitor

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1 Message

Sunday, July 26th, 2026

2nd day in a row of outages

How am I supposed to work?!?  I can’t when the estimated up time is hours from now.  This is ridiculous.  Happened yesterday too.  UGH!!!

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Moderator

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2.4K Messages

27 days ago

Hello. I know how frustrating loss of service can be. Please feel free to email us at cox.help@cox.com with any account and/or service related concerns. 
-Allan

Visitor

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1 Message

What is the estimated time for restoration of internet in Phoenix?

Moderator

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2.4K Messages

Hello. I can certainly look that up for you. Please email cox.help@cox.com so I can help.
-Allan

Visitor

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1 Message

27 days ago

I am not even getting the updates anymore on day two without service. I cannot get reliable cell service at my house so I depend on wifi to use my phone too. I am about to head over to a friend’s house so I can use their wifi and research other internet providers. It can’t be too difficult to find something for less than $100 a month that has better customer service.

Moderator

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2.4K Messages

Hello. I can certainly understand your concern with loss of service. Please feel free to email cox.help@cox.com, and we will look into that concern for you. 
-Allan

Visitor

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1 Message

27 days ago

Same here. Almost 24 hours without service, no customer support except for useless AI agents, no estimated time. In short, no reliability. 

Moderator

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132 Messages

Hi dianabangrazi. I am sorry for the continued service issues you are experiencing. We are attempting to reach out so that way we can provide customer support, as you suggested. Please email us at Cox.Help@cox.com, if you require assistance and we would be happy to help. 
-Shaun

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