Super Disappointed

Was looking forward to the great promotion that was offered to us as internet customers. Signed up for the two lines at the discounted rate and when it came time to activate the phones, mine went smoothly, and my wife’s phone has yet to be activated. It’s been 4 days that she has been without service now as a result of this with no way to switch her back to our old provider as her number is locked to COX now for 90 days. I’ve been told three times now that “it’s been sent to the escalation team” to get it resolved and am highly doubting that this will be fixed. My wife needs service as she leaves the house multiple times a week with our toddler and everyone trying to contact her phone number is not able to reach her. Really hoping this can get resolved so we can put this behind us, other wise COX will need to compensate for leaving my wife without cell phone service.