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PM

New Contributor II

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6 Messages

Wednesday, March 19th, 2025

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opt out of auto payment for mobile phone

How do I make one-time payments for my mobile phone? It states only automated payments are allowed on mobile phone service. I don't want Cox (or anyone else) to have access to my bank account. Do I have to physically go into a store & make a payment?

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5 months ago

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ChrisJ2

Moderator

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500 Messages

5 months ago

Hi, there. You can certainly make a payment via any Cox Solution Store, as well as using a browser on any internet-connected PC. I do understand your concerns with using your bank account and these are ways to work around that. I hope it helps. 

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PM

New Contributor II

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6 Messages

Thanks for quick response. I tried again & this is what I keep getting "Automatic payments are required for Mobile." I have been a Cox customer for over 30 yrs & I am getting very frustrated with them.

 

5 months ago

0

LisaH

Moderator

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949 Messages

Hi PM. I apologize that as a condition of having Cox Mobile service, you must sign up for automatic payments for Cox Mobile service. Thanks, Lisa, Cox Support Forums Moderator 

5 months ago

PM

New Contributor II

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6 Messages

Thank you, I may go to my plan B.

5 months ago

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