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number of rings before a caller gets automated answer
i have cox mobile on samsung S25 (Cox phone). People call me and tell me the phone rings like 8 - 10 times before they get the auto answer and option to leave a voicemail. Oliver is useless - it blows his brain. I call "tech support", I get a call center person who is obviously reading hints to typical problems, but not mine. She actually ended up telling me there is no way to change the number of rings. Google search results in several answers about using codes. I try the codes and they don't work. One of the google answers was that you have to call Cox customer support - which I did as described above. Anyone? help? tyia.
ColleenD
Moderator
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1.7K Messages
23 days ago
mtcooper0331 Welcome to the Cox Community Forums and thank you for your inquiry regarding the number of rings before voicemail picks up. I wanted to confirm, are you receiving calls correctly? Is this question specifically about how to change the number of rings before voicemail picks up? If so, I have checked through all of our Voicemail support articles, which can be found at https://www.cox.com/residential/support/mobile/articles/voicemail.html and have not found a setting for the number of rings before voicemail picks up. I have reached out to see if any options are available and will follow up with you here once I hear back.
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ColleenD
Moderator
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1.7K Messages
23 days ago
mtcooper0331 I've been advised that for mobile devices some features are in the device itself and not controlled by us as your provider. Have you tried the following steps?
Open the Phone app and go to the keypad.
Enter *61*321*XX#, replacing XX with the desired number of seconds (between 5 and 30, in 5-second intervals) and then press the call button. This will forward unanswered calls to voicemail after the specified duration.
If the steps work for your specific device, you should see a message confirming the change, such as "Call forwarding, when no reply, Registration was successful".
If the steps were unsuccessful I recommend contacting the device manufacturer directly to confirm the steps and code for your device.
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